Lily Schroots

• Used strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages quickly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Worked with other servers during busy shifts for efficient workflow and excellent guest experiences.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires.

Cast Member (09/2021 - 06/2023)

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
• Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
• Handled POS and cash transactions effectively and accurately.

Cast Leader (06/2023 - Current)

• Trained employees in all positions.
• Worked with fellow cast members to ensure seamless operations and consistent guest satisfaction.
• Supported team members during peak times by taking on additional roles when needed, creating a cooperative work environment.
• Used problem-solving skills when unexpected challenges or changes within the workplace setting arose.

• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.