Lily Schnell
St. Thomas,ON
Summary
Proven in delivering exceptional customer service and teamwork at Wendy's, I excel in fast-paced environments, showcasing strong problem-solving and cash handling skills. Enhanced customer satisfaction through efficient service and food preparation, maintaining cleanliness and safety. Achieved goals collaboratively, demonstrating clear communication and self-discipline.
Overview
5
5
years of professional experience
Work History
Crew Member
Wendy's
St. Thomas, ON
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Personal Babysitter
Myself
St. Thomas, ON
01.2019 - 06.2024
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Established strong relationships with families, fostering trust and open communication.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Managed daily routines, including meal preparation and timely transportation to various activities.
- Nurtured a love of learning by introducing new topics through engaging storytelling sessions and interactive projects.
- Prepared tasty, healthy meals for children to encourage good eating habits.
Crew Member
Tim Hortons
St. Thomas, ON
08.2022 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Arthur Voaden Secondary School
St. Thomas, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Safe Food Handling
- Verbal and written communication
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
Timeline
Crew Member
Wendy's
01.2024 - Current
Crew Member
Tim Hortons
08.2022 - 01.2024
Personal Babysitter
Myself
01.2019 - 06.2024
Arthur Voaden Secondary School