Lily Ryan
Summary
Professional hospitality worker with strong experience in high-paced dining environments. Demonstrated ability to collaborate effectively with team members to ensure exceptional service and guest satisfaction. Skilled in maintaining cleanliness, organization, and adapting to changing needs. Known for reliability, efficiency, and strong focus on achieving results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Back Server
Harvest Restaurant
08.2022 - 05.2024
- Organized table assignments and adjusted dining room layout based on reservation seating, then communicated plan with servers to ensure smooth service flow and minimized wait times
- Set positive tone for entire dining experience as first point of contact for incoming guests, ensuring welcoming atmosphere
- Worked closely with staff and management, fostering effective communication to efficiently handle multiple responsibilities, anticipate team needs, and enhance overall customer experience
- Managed multiple tasks, including answering phones, taking orders, and bussing tables, with focused attention to customer needs
Newspaper Carrier
Metroland
09.2021 - 11.2022
- Assembled and bagged newspapers prior to delivery to increase efficiency in the distribution process, contributing to quality, on-time service
- Adapted to various weather conditions by preparing appropriately and maintaining a consistent schedule by delivering newspapers reliably every week, regardless of weather challenges to ensure uninterrupted service
- Built strong relationships with customers, addressing concerns and resolving issues promptly
Information Assistant
Elections Ontario
06.2022 - 06.2022
- Welcomed voters and directed them to specific areas by greeting them warmly and providing clear directions to ensure smooth flow of traffic
- Organized, collected, and cleaned used materials, following proper procedures to ensure safe and tidy environment, supporting efficiency and maintaining a clean workspace
- Helped create a positive and efficient voting experience by providing clear guidance and support to voters, ensuring a smooth and timely process while enhancing voter satisfaction
Volunteer Peer Mentor
Girls Inc.
02.2021 - 06.2021
- Promoted positive behaviour and responsibility among mentees by modeling appropriate social skills, fostering supportive environment that encouraged personal growth and development
- Collaborated with team members to complete projects by sharing ideas, dividing tasks, and ensuring open communication, resulting in timely and successful project completion
- Participated in activities focused on teaching valuable skills and information by engaging with participants, providing guidance, and fostering a supportive learning environment
Education
Candidate For Bachelor of Mathematics - 2A Honours Mathematics
University of Waterloo
2024 - PresentCertification
- Smart Serve
- RCM Piano Grade 9 with Honours
Timeline
Back Server
Harvest Restaurant
08.2022 - 05.2024
Information Assistant
Elections Ontario
06.2022 - 06.2022
Newspaper Carrier
Metroland
09.2021 - 11.2022
Volunteer Peer Mentor
Girls Inc.
02.2021 - 06.2021
Candidate For Bachelor of Mathematics - 2A Honours Mathematics
University of Waterloo
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