Lily McDermott
Ottawa
Summary
Dynamic and dedicated professional with extensive experience at Milestones Bar & Grill, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while maintaining attention to detail. Skilled in multitasking and tableside service, consistently enhancing guest experiences and optimizing table turnover.
Overview
4
4
years of professional experience
Work History
Waitress
Milestones Bar & Grill
04.2025 - Current
- Provided excellent customer service by promptly taking orders and addressing needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions accurately, processing payments and issuing receipts efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Restaurant Hostess
Milestones Bar & Grill
10.2021 - Current
- Greeted and seated guests efficiently to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Monitored waitlist and communicated effectively with guests regarding wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in training new hostesses on operational procedures and customer service standards.
Education
High School Diploma -
Sacred Heart High School
Stittsville06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Tableside service
- French Proficiency
Timeline
Waitress
Milestones Bar & Grill
04.2025 - Current
Restaurant Hostess
Milestones Bar & Grill
10.2021 - Current
High School Diploma -
Sacred Heart High School
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