Lily Matulich
Santa Rosa
Summary
Accomplished business professional with over five years of experience in customer service, dedicated to enhancing customer satisfaction and loyalty. Expertise in written and oral communication, with a proven ability to provide exceptional support and efficiently resolve complex issues. A results-driven approach ensures thedelivery of high-quality service and fosters positive client relationships. Skilled at identifying needs and implementing solutions to drive operational success and improve overall customer experience.
Overview
7
7
years of professional experience
Work History
Sales Associate and Social Media Personnel
Birkenstock Village
08.2024 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Collaborated with cross-functional teams, such as marketing and operations, to implement promotional campaigns effectively
High Stakes Attendant
Graton Casino
03.2024 - 08.2024
- Consistently adhered to quality expectations and standards
- Maintained updated knowledge of all menu items and special promotions
- Ensured repetitive business through customer service and a professional demeanor
- Maintained the cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
Key Holder
Leaven
08.2023 - 03.2024
- Coached associates on client experience to increase sales and interaction
- Developed merchandise presentation, restocked, and covered the sales floor
- Performed daily procedures such as opening and closing the store, and followed company policies to ensure the safety of employees
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas monthly
Sales Associate
Soft Surroundings
05.2019 - 07.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays, ensuring alignment with visual merchandising standards.
- Collaborated with team members to meet daily sales targets and improve customer service.
Education
Associate of Science - hospitality management
Santa Rosa Junior College
Santa Rosa, California, CA05.2023
Skills
- Time management
- Computer literacy
- Data entry
- Organization
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Timeline
Sales Associate and Social Media Personnel
Birkenstock Village
08.2024 - Current
High Stakes Attendant
Graton Casino
03.2024 - 08.2024
Key Holder
Leaven
08.2023 - 03.2024
Sales Associate
Soft Surroundings
05.2019 - 07.2022
Associate of Science - hospitality management
Santa Rosa Junior College