Lily Manzikala
Surrey,B.C.
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Youniform Market
05.2023 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Front Desk
Fitness World Canada
08.2022 - 04.2023
- Position - scanning, selling memberships, helping clients create online accounts
- Booking and selling personal training sessions, and three day free trials
- Keeping gym floor clean ~ putting equipment back to designated areas
- Filing and writing up cancellations, reinstatements and paused memberships
- Answering phones, completing past due payments and calling clients to remind them of past dues
- Organizing the front desk area and promoting supplement sales and promotions.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.
- Handled emergency situations calmly and professionally while following proper protocols.
Operations Manager
Removerz Junk
03.2022 - 08.2022
- Organized daily schedules of junk removal routes and teams as well as demolition projects
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Associate
Aritzia Head Office
10.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Operations Manager
24HR Snacks
07.2020 - 12.2021
- 24Hr Snacks has opened so many doors and brought so many learning opportunities in my life
- I was able to operate two location stores with the trust and guidance of the owner
- Created structured schedules from weeks in advance, distributed payroll, hired and trained all remaining employees
- Obtained and learned new information on business expansion and franchising a business.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
CDI College
12.2023
Vancouver Community College
01.2021
Killarney Secondary School
06.2014
Skills
- Proactive to take on new challenges
- Ability to work unsupervised as required
- Quick learner and team player
- Communicates well with all levels of management, co-workers, and customers
- Computer Skills: MS Word, Excel
- Payment Processing
- Product Sales
- Customer Needs Assessment
- Sales Development
- Reliable and Punctual
- Adaptability
- Goal-oriented
Languages
English
Lingala
References
UPON REQUEST
Timeline
Sales Associate
Youniform Market
05.2023 - Current
Front Desk
Fitness World Canada
08.2022 - 04.2023
Operations Manager
Removerz Junk
03.2022 - 08.2022
Sales Associate
Aritzia Head Office
10.2021 - 02.2022
Operations Manager
24HR Snacks
07.2020 - 12.2021
CDI College
Vancouver Community College
Killarney Secondary School
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