Lily Manzikala
Surrey,B.C.
Summary
Driven professional with a proven record of enhancing customer experiences and streamlining operations at Royal Concierge. Skilled in customer service, scheduling, and time management, with a focus on improving client satisfaction and operational efficiency. Known for resolving complex issues, demonstrating exceptional listening skills, and maintaining a commitment to excellence in every task.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Royal Concierge
Vancouver, BC, BC
10.2024 - Current
- Welcomed residents at front desk, ensuring a friendly atmosphere while overseeing contractors and delivery services.
- Ensured tidy and orderly front office to maintain welcoming environment for guests and staff.
- Confirmed availability for common areas and meeting rooms.
- Addressed resident concerns and issues.
Operations Manager
Removerz Junk
Burnaby, BC
03.2021 - 08.2024
- Managed staff performance and maintained compliance with corporate procedures.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
CANADA HEALTH SOLUTIONS
Richmond, BC
09.2017 - 07.2020
- Online pharmacy, inbound call center. mail department.
- customer service representative trouble shooting customer issues and filling orders.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Killarney Secondary School
Vancouver, BC06.2014
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Safety procedures
- Administrative support
Certification
- CPR and First AID
- SafeCheck Canadian Food Safety Certification
- WHIMS Certification
Volunteer Work
Volunteering at a retirement home offered me valuable experiences like building relationships, providing companionship, supporting daily activities, and gaining empathy and patience. The benefits included personal growth, skill development, increased awareness of seniors’ needs, a sense of purpose, networking opportunities. It was truly a fulfilling experience that positively impacts both my volunteer ethics and the residents self esteem.
Timeline
Concierge
Royal Concierge
10.2024 - Current
Operations Manager
Removerz Junk
03.2021 - 08.2024
Customer Service Representative
CANADA HEALTH SOLUTIONS
09.2017 - 07.2020
High School Diploma -
Killarney Secondary School
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