LILY MACCONNACHIE
Toronto,Ontario
Summary
I am a dynamic and goal-driven professional working towards an undergraduate degree in business management, majoring in real estate from Toronto Metropolitan University. I have a solid real estate development and project management foundation, with market analysis, financial modelling, and sustainable development expertise. Strong communication, problem-solving, multitasking skills and meticulous attention to detail. A dedicated team player passionate about driving results and exceeding expectations in challenging environments.
Overview
6
6
years of professional experience
Work History
CLIENT CARE COORDINATOR
Morpheus Clinic
01.2023 - Current
- Initial Client Intake: Gather essential information from clients to assess their needs and determine appropriate services.
- Appointment Scheduling: Coordinate and schedule appointments, meetings, and services according to client preferences and availability.
- Client Communication: Maintain regular communication with clients via phone, email, or in-person meetings to provide updates, address concerns, and answer questions.
- Documentation and Record-Keeping: Maintain accurate and up-to-date client records, including contact information, service history, and relevant notes.
RECEPTIONIST AND OFFICE ASSISTANT
Scandinave Spa Whistle
04.2022 - 01.2023
- Greeting and Welcoming Visitors: Welcome visitors to the spa, provide information, and direct them to the appropriate area.
- Answering and Directing Phone Calls: Handle incoming calls, take messages, and direct calls to the appropriate individual or department.
- Scheduling and Managing Appointments: Schedule appointments and meetings, maintain calendars, and coordinate scheduling conflicts.
- Managing Correspondence: Sort and distribute incoming mail and packages and prepare outgoing mail and packages for delivery.
- Data Entry and Record-Keeping: Input data into databases, spreadsheets, or other systems and maintain accurate records of office activities.
- Handling Financial Transactions: Process payments, issue receipts, and reconcile financial records as needed.
- Providing Customer Service: Assist clients, customers, or visitors with inquiries, requests, or complaints and ensure that their needs are addressed promptly and professionally.
GUEST EXPERIENCE AGENT
Scandinave Spa Whistler
01.2021 - 04.2022
- Personalizing the Experience: Anticipate and fulfill guests' individual needs and preferences, such as arranging special accommodations or amenities, to enhance their overall experience.
- Maintaining Cleanliness and Order: Ensure that all guest areas, including lobbies, restrooms, and common areas, are clean, tidy, and well-maintained at all times.
- Monitoring Guest Feedback: Solicit feedback from guests about their experience and use this information to identify areas for improvement and implement changes to enhance guest satisfaction.
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional services, amenities, or experiences to enhance guests' stay and increase revenue for the business.
- Contributing to a Positive Atmosphere: Contribute to a positive and welcoming atmosphere for guests by maintaining a friendly and professional demeanor, both in person and over the phone.
LIFEGUARD AND CHILDREN SWIM INSTRUCTOR
Whistler Resort Municipality
01.2018 - 01.2021
- Enforcing Rules: Enforce facility rules and regulations to ensure the safety of all patrons, including rules related to diving, running, and proper use of equipment.
- Responding to Emergencies: Be prepared to respond quickly and effectively to emergencies, including rescuing distressed swimmers, providing first aid, and initiating emergency procedures as necessary.
- Training and Certification: Stay up-to-date on lifeguard training, certification, and recertification requirements, and participate in ongoing training and professional development opportunities.
- Communicating with Parents/Guardians: Communicate regularly with parents or guardians, providing updates on their child's progress, discussing goals and expectations, and addressing any concerns or questions they may have.
- Developing Lesson Plans: Develop and implement lesson plans that are tailored to the needs and abilities of each individual or group of children, focusing on skill progression and mastery.
RECEPTIONIST AND OFFICE ASSISTANT
AirWolf Medical
01.2020 - 11.2020
- Screening and Triage: Screen patients and visitors for COVID-19 symptoms, exposure, and risk factors before allowing them to enter the facility.
- Patient Check-In: Check patients in for COVID-19 testing or vaccination appointments, verify their identity, and collect any necessary paperwork or consent forms.
- Appointment Scheduling: Schedule appointments for COVID-19 testing or vaccination, either over the phone, online, or in person, and ensure that appointment slots are filled efficiently.
- Answering Phone Calls and Inquiries: Handle incoming phone calls, provide information about COVID-19 testing and vaccination services, and assist with scheduling appointments and answering questions.
- Maintaining Social Distancing: Enforce social distancing guidelines in the waiting area, directing patients to maintain a safe distance from each other and limiting the number of people in the waiting room.
Education
ELEMENTARY SCHOOL -
MYRTLE PHILLIP COMMUNITY SCHOOL
Whistler06.2015
HIGHSCHOOL DEGREE -
WHISTLER SECONDARY SCHOOL
Whistler, BC06.2020
UNDERGRAD IN BUSINESS MANAGEMENT - REAL ESTATE
TORONTO METROPOLITAN UNIVERSITY
Toronto, ON09.2024
Skills
- Outstanding communication
- Customer Service
- Data Entry including Excel and Word
- Customer Relationship Management (CRM)
- Problem solving
- Risk management
- Attention to detail
Accomplishments
- Real Estate Association of Whistler Scholarship
- Toronto Metropolitan University Scholarship: 2020
- Toronto Metropolitan University Scholarship: 2021
- Sea to Sky Mortgages Company Scholarship
Honors Awards Bursaries
- Real Estate Association of Whistler Scholarship
- Toronto Metropolitan University Scholarship: 2020
- Toronto Metropolitan University Scholarship: 2021
- Sea to Sky Mortgages Company Scholarship
- Numerous awards and bursaries for teaching: Whistler Figure Skating Club
- Numerous honours, awards and bursaries for competing and leading: Whistler Soccer Club
Volunteer Experience
TORONTO METROPOLITAN UNIVERSITY, 2022-PRESENT, Women in Leadership Ambassador, Videographer, Photographer, Assist in admin
References
Available on request.
Languages
English
Native or Bilingual
Timeline
CLIENT CARE COORDINATOR
Morpheus Clinic
01.2023 - Current
RECEPTIONIST AND OFFICE ASSISTANT
Scandinave Spa Whistle
04.2022 - 01.2023
GUEST EXPERIENCE AGENT
Scandinave Spa Whistler
01.2021 - 04.2022
RECEPTIONIST AND OFFICE ASSISTANT
AirWolf Medical
01.2020 - 11.2020
LIFEGUARD AND CHILDREN SWIM INSTRUCTOR
Whistler Resort Municipality
01.2018 - 01.2021
ELEMENTARY SCHOOL -
MYRTLE PHILLIP COMMUNITY SCHOOL
HIGHSCHOOL DEGREE -
WHISTLER SECONDARY SCHOOL
UNDERGRAD IN BUSINESS MANAGEMENT - REAL ESTATE
TORONTO METROPOLITAN UNIVERSITY
Similar Profiles
Tulika SinghTulika Singh
Customer Support Executive at Morpheus BlueBellCustomer Support Executive at Morpheus BlueBell
Monalisa MasiiwaMonalisa Masiiwa
Senior Delivery Consultant at Morpheus Talent SolutionsSenior Delivery Consultant at Morpheus Talent Solutions
Giana ChilcottGiana Chilcott
Director of Marketing at Morpheus Medical AestheticsDirector of Marketing at Morpheus Medical Aesthetics