Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lily JIANG

Client Service And Administration Specialist
OAKVILLE

Summary

A hands-on professional who excels at both organizing tasks and providing top-notch client support. Experienced with a diverse range of people and managing daily financials, making me meticulous and reliable. Proven to work effectively both independently and as part of a team, always hitting deadlines.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Client Service & Cash Handler

Hibachi Tepenyaki & Bar
Oakville, Ontario
01.2024 - Current
  • Provided exceptional customer service in a high-volume restaurant environment, effectively handling inquiries and resolving customer issues with discretion and professionalism.
  • Accurately processed daily transactions, including cash, debit, and credit card payments using a POS system, ensuring all financial records were balanced at the end of each shift.
  • Managed a diverse range of responsibilities in a fast-paced setting, demonstrating strong multitasking and organizational skills.

Project Manager

Honorary Culture Company Limited
11.2019 - 05.2020
  • Spearheaded the planning and execution of a student internship program, coordinating schedules, managing budgets, and ensuring seamless operational flow.
  • Maintained and updated project records and website content, demonstrating proficiency in data entry and digital information management.
  • Collaborated with a cross-functional team to develop and implement publicity materials and social media strategies.

Graphic Designer

Kappa House
10.2018 - 10.2019
  • Meticulously proofread and edited promotional materials, ensuring accuracy and strict adherence to brand guidelines and legal regulations.
  • Utilized software including Adobe Illustrator, Photoshop, and InDesign to produce high-quality visual content.
  • Translated complex information from legal and regulatory documents into clear and concise design layouts.

Senior Tutor

Honor Education
01.2020 - 08.2023
  • Provided one-on-one and group guidance to a diverse student body, ensuring they understood complex academic concepts across various disciplines.
  • Managed student progress and academic goals by tracking learning status and providing consistent feedback, resulting in a documented average GPA improvement from 2.0 to 3.3 for over 80% of students.
  • Empowered students to become self-directed learners by teaching them to independently seek out resources within a structured framework.

Education

Master of Fine Arts - Creative Media

City University of Hong Kong
Hong Kong
05.2001 -

Bachelor of Social Science - Communication

Hong Kong Baptist University
Hong Kong
05.2001 -

Skills

  • Client & Administrative Support: Providing exceptional service, managing client inquiries, and maintaining strict confidentiality

  • Cash & Financial Handling: Proficient in using POS systems, processing payments, and conducting daily financial reconciliations

  • Organizational & Planning: Prioritizing tasks, managing schedules, and coordinating projects to meet critical deadlines

  • Problem-Solving: Applying sound judgment and discretion to identify issues and implement effective solutions in challenging situations

  • Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint), databases, and learning new digital processes

  • Communication: Excellent written and verbal communication skills in English, Mandarin, and Cantonese Typing speed of 30 words per minute (as required by the role)

Accomplishments

    Best Animated Feature award in 5th 24 Frames Creative Media Festival

Timeline

Client Service & Cash Handler

Hibachi Tepenyaki & Bar
01.2024 - Current

Senior Tutor

Honor Education
01.2020 - 08.2023

Project Manager

Honorary Culture Company Limited
11.2019 - 05.2020

Graphic Designer

Kappa House
10.2018 - 10.2019

Master of Fine Arts - Creative Media

City University of Hong Kong
05.2001 -

Bachelor of Social Science - Communication

Hong Kong Baptist University
05.2001 -

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Lily JIANGClient Service And Administration Specialist