Lily Jiang
Toronto,ON
Summary
A very motivated and work driven individual with 4 years of experiences in customer services team management, and research. Developed skills such as leadership, time management, organization, adaptation, problem solving and good communication and cooperation skill. Committed to continuous learning and growth, I am seeking an opportunity to contribute my skills and passion.
Overview
3
3
years of professional experience
Work History
Front Cashier
Great Burger Kitchen
08.2020 - Current
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted and communicated with customers with respect
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Encouraged customers to make additional purchases by highlighting current deals and recommending
- Handled all other electronics such as Uber Eats, Doordash , Skip The Dishes etc
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Education
Bachelor of Science - Neuroscience, Economics
University of Toronto
Toronto, ON04.2027
High School Diploma -
IB Diploma, Monarch Park Collegiate
Toronto ON05.2023
Skills
- Technological language knowledge: python, HTML, excel, and certain apps
- Sales management: Training new staff, review resumes, review sales, set goals, recommend new ideas, strong communication, and managing of staff
- Customer service skills: Able to communicate and respond to customers fast and with respect in order to create loyal satisfied clients
- Ability to cooperate, multi-task, and adapt: In many situations meanwhile being organized and well time managed
- Leadership: Ability to stay calm and collected, plan and manages team/ staff well
- -Attention to detail: Very detailed oriented which produces work with fine details
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Professional Working
Timeline
Front Cashier
Great Burger Kitchen
08.2020 - Current
Bachelor of Science - Neuroscience, Economics
University of Toronto
High School Diploma -
IB Diploma, Monarch Park Collegiate
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