Lily Hightower
Apple Valley
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Lowes Home Improvment
Durham
01.2024 - 11.2024
- Count the safe, and ensure all money is accounted for.
- Work in hardware, be knowledgeable of all the products in my area.
- Assisted customers with product inquiries and store navigation.
- Processed customer transactions accurately at the checkout counter.
- Resolved customer complaints efficiently to enhance satisfaction.
- Maintained a clean and organized merchandise display area.
- Collaborated with team members to ensure smooth store operations.
- Trained new staff on customer service protocols and store procedures.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Guest Service Attendant
Target
Durham
07.2021 - 05.2023
- Welcomed guests and provided information about services and amenities.
- Process returns and online orders
- Run breaks for front end
- Provided prompt, friendly customer service to all guests while answering inquiries and resolving issues.
Professional Nanny
Private Home
Durham
06.2021 - 09.2022
- Provided attentive care and supervision to children in a safe environment.
- Assisted with daily routines, including meals, naps, and playtime activities.
- Engaged children in educational games to foster cognitive development.
- Maintained cleanliness and organization of play areas and children's belongings.
- Listened to and followed direction to ensure children were safe and happy
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06-2021
Skills
- Customer service
- Complaint resolution
- Point of sale
- Inventory management
- Staff training
- Conflict resolution
- Product knowledge
- Computer skills
- Emergency response
Timeline
Guest Service Representative
Lowes Home Improvment
01.2024 - 11.2024
Guest Service Attendant
Target
07.2021 - 05.2023
Professional Nanny
Private Home
06.2021 - 09.2022
High School Diploma -
Los Alamitos High School
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