Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Hau

Temple City,CA

Summary

Trustworthy and reliable staff member offering a lot of prior work experience excelling especially in the food industry and customer service. Professional and friendly with staff/customers being able to work well in high-pressure environments. Quick learner that is able to learn things efficiently whilst working alongside others. Good listening and social skills combined with attentive nature to provide an exceptional experience. Reliable to ensure smooth operations and maintaining high standards of service.

Overview

4
4
years of professional experience

Work History

FOH/Barista

Kyuramen x Tbaar
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and followed safety procedures.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during rush hours to make sure they were well taken care of and had a good experience.
  • Contributed to a positive team environment through effective communication and collaboration with fellow colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cashier/Sales Associate

Shibuyala
05.2024 - 11.2024
  • Product knowledge for recommendations based off customer’s wants and needs; able to be proactive on inquiries if necessary.
  • Time management, able to multi-task well when given responsibilities while providing customer service.
  • Communication skills.
  • Active listening, being attentive to customers and having appropriate behavior while dealing with guests.
  • Stocking and knowing inventory on the store and making sure displays are visually to standards.
  • Friendly with other staff as well as customers and communication and teamwork is essential.
  • Flexibility with schedule and can adjust easily to what’s needed in the workplace.

Sales Rep/Buyer

Books Kinokuniya
03.2023 - 03.2024
  • Up to date with current trends and popularity to best gauge inventory for the store for the respective audience.
  • Physical strength to lift and stock merchandise.
  • Flexibility with schedule and able to adjust as necessary based off companys needs.
  • Assists customers in selecting merchandise; greets customers; takes customer orders for specialty items, operates cash register.
  • Reorders, stocks and prices a wide variety of goods, creates store displays and promotions.
  • Provide ideas to further create more engagement within the store and increase sales.
  • Provide a welcoming experience for all guests, and receive many frequent customers.
  • Able to present a positive attitude about the products sold in the store, provide recommendations based on the customers needs; ability to communicate effectively orally.
  • Basic Japanese fluency; able to apply to both work tasks and customers.

Server/Cashier/Prep

Marugame Udon
11.2022 - 03.2023
  • Achieve and maintain high customer service ratings, providing good service and suiting needs to customers during their experience.
  • Increased customer retention rates by proactive follow-up for assistance and personalized support.
  • Trained and guided new customer service representatives, and increased overall customer satisfaction ratings for the team.
  • Successfully resolve complex customer issues and inquires, resulting in a high customer satisfaction rate.
  • Practiced and excelled in “omotenashi” which is Japanese hospitality, looked over guests following those principles.

Cashier

Chung Chun Hotdog
12.2021 - 09.2022
  • Took orders and were able to deal with the POS system and explain the contents on the menu if needed.
  • Collaborated with the kitchen/staff frequently to make any minor adjustments to the customers need.
  • Work fast and efficiently to deliver quality products.
  • Excel in customer service and greeting customers.
  • Able to multi-task and work well in having multiple responsibilities.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Server/Cashier

Soon Hee
12.2021 - 09.2022
  • Worked efficiently in taking orders and serving customers to business standards.
  • Highly motivated and presented a welcoming environment to customers.
  • Good teamwork with other crew members and good communication with staff.
  • Update customers with latest items and present specials/deals.
  • Answered questions about store policies and addressed customer concerns.
  • Excel in customer service and maintain high standards during high- volume, fast, environments.

Host/Server

Shota Sushi Japanese Restaurant
06.2021 - 08.2021
  • Arranged and prepared tables for customers to offer proper standards and welcomed guests to an enjoyable experience.
  • Explained menu items and suggested appropriate options for food allergy concerns, knew the menu well, and was able to help with any other concerns.
  • Worked with POS system to place orders, manage bills, as well as any other additional add-ons.
  • Formed warm relationships with regular customers as well as being inviting and friendly to any customers in general.
  • Asked customers for feedback, checked up frequently and handled any requests when necessary.

Education

Pasadena City College
Pasadena

Skills

  • Experience with Various POS Systems
  • Food Service/Guest Relation Operations
  • Strong Communication/Customer Service
  • Positive and Outgoing Attitude
  • High-volume Service
  • Customer Assistance
  • Product Knowledge,
  • Time Management Skills
  • Sales and Promotions
  • Organizational Skills
  • Detail Oriented and Multi-tasking Abilities

Timeline

FOH/Barista

Kyuramen x Tbaar
12.2024 - Current

Cashier/Sales Associate

Shibuyala
05.2024 - 11.2024

Sales Rep/Buyer

Books Kinokuniya
03.2023 - 03.2024

Server/Cashier/Prep

Marugame Udon
11.2022 - 03.2023

Cashier

Chung Chun Hotdog
12.2021 - 09.2022

Server/Cashier

Soon Hee
12.2021 - 09.2022

Host/Server

Shota Sushi Japanese Restaurant
06.2021 - 08.2021

Pasadena City College

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Lily Hau