Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lily Hannah

Halifax,NS

Summary

Adaptable professional with eight years of experience in the hospitality industry, demonstrating strong product knowledge and effective customer interaction skills. Ability to thrive in fast-paced environments while maintaining a high level of professionalism. Recognized for a strong work ethic and tactful communication with diverse clientele.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

The Wooden Monkey Restaurants
Halifax, Nova Scotia
03.2023 - Current
  • Delivered exceptional customer service while processing over 50 orders nightly.
  • Assisted guests with menu selections, focusing on allergies and ingredient transparency.
  • Promptly addressed complaints to maintain professional and transparent communication.
  • Trained new servers to uphold service standards and operational efficiency.
  • Engaged guests in discussions about restaurant mission supporting local farmers.
  • Facilitated smooth service by effectively communicating guest details among staff.
  • Completed all opening, closing, and post-rush procedures independently.
  • Expedited food, covered the host stand, bussed tables, and crafted cocktails daily.

Cashier/SAP Clerk

Loblaws
Halifax, Nova Scotia
10.2021 - 06.2023
  • Processed customer transactions efficiently while providing friendly service and bagging groceries during pandemic.
  • Delegated tasks to team members to enhance customer service experiences.
  • Assisted customers in locating specific products to improve satisfaction.
  • Monitored inventory levels, processed purchase orders, and tracked shipments using SAP.
  • Generated custom reports from ERP system as requested by management.
  • Troubleshot data entry issues within ERP system to ensure accuracy.
  • Executed weekly promotional stock rotation promptly to maintain product availability.

Restaurant Hostess/Food Runner

Fairmont Jasper Park Lodge
Jasper, Alberta
06.2022 - 08.2022
  • Greeted and seated up to 350 guests per evening in a welcoming manner.
  • Coordinated with servers to ensure timely table service and satisfied customers.
  • Managed a waitlist of over 100 guests while remaining kind and professional towards arising frustration.
  • Assisted in training new hostesses on customer service standards and policies.
  • Answered guest inquiries and resolved seating conflicts promptly, in a friendly manner.
  • Resolved customer complaints with understanding and transparency.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Delivered eight plates of food on a tray to customers utilizing seat numbers.
  • Expedited food quickly to ensure that hot food was delivered to the customer.

Education

High School Diploma -

Parkview Education Centre
Bridgewater, NS
06-2021

Skills

  • Team collaboration
  • Attention to detail
  • Effective communication
  • Product knowledge
  • Performance improvement
  • Technical troubleshooting
  • Customer satisfaction measurement
  • Assertiveness
  • Refund management
  • Proficiency in Mac OS and Microsoft software

Affiliations

  • Volunteer | Out of the Cold, Halifax, NS - Cooking breakfast for residents in shelters.
  • Volunteer | Bengal Lancers, Halifax, NS - Provided emotional and physical support to disabled children attending a therapeutic riding program.

Certification

  • Pro Serve Liquor staff Certificate, May 2022
  • Serve Right Food safety Basics Certificate, November 2024
  • Serve Right Responsible Beverage certificate, November 2024

Timeline

Food and Beverage Server

The Wooden Monkey Restaurants
03.2023 - Current

Restaurant Hostess/Food Runner

Fairmont Jasper Park Lodge
06.2022 - 08.2022

Cashier/SAP Clerk

Loblaws
10.2021 - 06.2023

High School Diploma -

Parkview Education Centre

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Lily Hannah