Lily Grigsby
Monterey
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at The French Decor. Proven team leader with strong time management and attention to detail, successfully enhancing customer experiences and maintaining high standards. Adept in cash handling and inventory management, consistently exceeding sales targets while fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Barista
Carmel Valley Coffee Roasting
08.2024 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
Team Member
Panda Express
05.2023 - 08.2024
- Supervised and trained a team of associates, ensuring that all tasks were completed efficiently and according to company standards.
- Managed daily operations during shifts, including opening and closing the restaurant, handling cash, and overseeing inventory management.
- Provided exceptional customer service by resolving issues, addressing complaints, and ensuring a positive dining experience for all guests.
- Ensured compliance with food safety and cleanliness standards by conducting regular checks and maintaining a safe, organized work environment.
- Assisted in the preparation of food, ensuring quality and consistency while meeting customer orders in a timely manner.
- Coordinated shift schedules, monitored staff performance, and provided feedback to promote a positive and productive work culture.
- Worked collaboratively with management to achieve daily sales targets and maintain high customer satisfaction levels.
Sales Associate
Abercrombie & Fitch
06.2021 - 07.2022
- Delivered exceptional customer service, ensuring a positive shopping experience for all guests by assisting with product selection, providing style advice, and addressing inquiries.
- Maintained an organized and visually appealing sales floor by following visual merchandising guidelines and ensuring the store environment aligned with brand standards.
- Processed transactions efficiently, including cash, credit, and returns, while adhering to company policies.
- Contributed to team sales goals by actively participating in promotions, upselling, and fostering a welcoming environment.
- Demonstrated strong communication and teamwork skills while collaborating with colleagues to ensure smooth store operations.
- Managed inventory, restocked merchandise, and ensured that product displays were stocked and replenished throughout the shift.
Assistant Manager
The French Decor
05.2021 - 05.2022
- Overseeing inventory management, ensuring that our curated selection of chandeliers, fine art, and other home decor items were consistently well-stocked, displayed, and organized.
- Handling customer inquiries and resolving any issues or concerns with professionalism, ensuring a seamless and enjoyable shopping experience.
- Maintaining knowledge of the latest trends in luxury home decor and advising clients on the best pieces to match their tastes and preferences.
- Coordinating with suppliers and vendors to ensure timely delivery and quality control of all products.
- Ensuring the store met and exceeded visual merchandising standards, creating an inviting and elegant atmosphere for customers.
- Managing administrative tasks including scheduling, payroll, and sales reporting.
- Cultivating and maintaining long-term client relationships, often working with high-profile clients to curate exclusive collections for their homes.
Education
Bachelor - Biology
California State University, Monterey Bay
Seaside, CAHigh School Diploma -
Frontier High School
Bakersfield, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
Timeline
Barista
Carmel Valley Coffee Roasting
08.2024 - Current
Team Member
Panda Express
05.2023 - 08.2024
Sales Associate
Abercrombie & Fitch
06.2021 - 07.2022
Assistant Manager
The French Decor
05.2021 - 05.2022
Bachelor - Biology
California State University, Monterey Bay
High School Diploma -
Frontier High School
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