Lily Fox
Oakville,Canada
Summary
University of Guelph graduate with experience in hospitality, seeking a customer service role where I can leverage my experience in client engagement, rapport building, and customer service knowledge to drive restaurant performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Supervisor
The Marine Tavern
Oakville, ON
04.2024 - Current
- Delivered prompt, professional service in a high-volume restaurant, managing multiple tables, and consistently ensuring guest satisfaction.
- Processed financial transactions accurately using Silverware POS.
- Resolved customer concerns with professionalism, turning challenging interactions into positive experiences.
- Maintained in-depth knowledge of menu offerings to upsell items, and increase average order value.
- Prepared drinks behind the bar.
- Trained new servers on proper food handling techniques.
Hostess/Server Assistant
The Barley Mow
Ottawa, Ontario
04.2023 - 09.2025
- Greet and seat guests, creating a welcoming atmosphere.
- Address guest concerns or complaints professionally.
- Deliver food to tables, and maintain a clean, organized dining area.
- Clear and reset tables promptly to ensure a quick turnaround.
- Support team members with tasks to maintain efficient service.
- Handle cash transactions, and operate the POS system accurately.
- Manage takeout orders via phone and online.
Veterinary Assistant
VCA
Ottawa, ON
05.2023 - 09.2023
- Supported surgical preparation and post-operative monitoring.
- Performed diagnostic testing and maintained comprehensive, compliant medical records.
- Used CRM software to manage digital records, prescriptions, schedule appointments, and coordinate lab work.
- Delivered client-facing communication via phone and email, including follow-ups, scheduling, and medication reviews.
- Oversaw pharmaceutical inventory and medication labeling, ensuring stock accuracy and readiness.
Front Desk Administrator
The Royal Ottawa Mental Health Centre
Ottawa, ON
05.2021 - 09.2022
- Acted as a key liaison between patients, staff, and visitors in a high-volume clinical environment, ensuring efficient check-ins, and a welcoming first point of contact.
- Demonstrated strong communication and conflict-resolution skills while managing sensitive situations with professionalism and empathy.
- Performed COVID-19 screenings and accurately recorded patient data using Microsoft Excel, maintaining privacy and regulatory compliance.
- Managed a high volume of incoming calls.
- Coordinated with healthcare staff to streamline patient flow, reduce wait times, and enhance service delivery.
Education
Bachelor of One Health -
University of Guelph
Skills
- Client relationship management
- Cross-functional coordination
- Silverware POS
- Organization and time management
- Microsoft Office software
- Adaptability
- Multitasking
Certification
- TCPS 2: CORE, 05/01/22
- Smart Serve Certified, 09/01/23
Timeline
Server Supervisor
The Marine Tavern
04.2024 - Current
Veterinary Assistant
VCA
05.2023 - 09.2023
Hostess/Server Assistant
The Barley Mow
04.2023 - 09.2025
Front Desk Administrator
The Royal Ottawa Mental Health Centre
05.2021 - 09.2022
Bachelor of One Health -
University of Guelph
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