University of Guelph graduate with experience in hospitality, seeking a customer service role where I can leverage my experience in client engagement, rapport building, and customer service knowledge to drive restaurant performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Supervisor
The Marine Tavern
Oakville, ON
04.2024 - Current
Delivered prompt, professional service in a high-volume restaurant, managing multiple tables, and consistently ensuring guest satisfaction.
Processed financial transactions accurately using Silverware POS.
Resolved customer concerns with professionalism, turning challenging interactions into positive experiences.
Maintained in-depth knowledge of menu offerings to upsell items, and increase average order value.
Prepared drinks behind the bar.
Trained new servers on proper food handling techniques.
Hostess/Server Assistant
The Barley Mow
Ottawa, Ontario
04.2023 - 09.2025
Greet and seat guests, creating a welcoming atmosphere.
Address guest concerns or complaints professionally.
Deliver food to tables, and maintain a clean, organized dining area.
Clear and reset tables promptly to ensure a quick turnaround.
Support team members with tasks to maintain efficient service.
Handle cash transactions, and operate the POS system accurately.
Manage takeout orders via phone and online.
Veterinary Assistant
VCA
Ottawa, ON
05.2023 - 09.2023
Supported surgical preparation and post-operative monitoring.
Performed diagnostic testing and maintained comprehensive, compliant medical records.
Used CRM software to manage digital records, prescriptions, schedule appointments, and coordinate lab work.
Delivered client-facing communication via phone and email, including follow-ups, scheduling, and medication reviews.
Oversaw pharmaceutical inventory and medication labeling, ensuring stock accuracy and readiness.
Front Desk Administrator
The Royal Ottawa Mental Health Centre
Ottawa, ON
05.2021 - 09.2022
Acted as a key liaison between patients, staff, and visitors in a high-volume clinical environment, ensuring efficient check-ins, and a welcoming first point of contact.
Demonstrated strong communication and conflict-resolution skills while managing sensitive situations with professionalism and empathy.
Performed COVID-19 screenings and accurately recorded patient data using Microsoft Excel, maintaining privacy and regulatory compliance.
Managed a high volume of incoming calls.
Coordinated with healthcare staff to streamline patient flow, reduce wait times, and enhance service delivery.
Vice President, Away by TTI Travel & New Talent Development, 2018-2023 Director, Away by TTI Travel & The Circle, 2009-2018 at TTI TRAVELVice President, Away by TTI Travel & New Talent Development, 2018-2023 Director, Away by TTI Travel & The Circle, 2009-2018 at TTI TRAVEL