Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lily Fox

Oakville,Canada

Summary

University of Guelph graduate with experience in hospitality, seeking a customer service role where I can leverage my experience in client engagement, rapport building, and customer service knowledge to drive restaurant performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server Supervisor

The Marine Tavern
Oakville, ON
04.2024 - Current
  • Delivered prompt, professional service in a high-volume restaurant, managing multiple tables, and consistently ensuring guest satisfaction.
  • Processed financial transactions accurately using Silverware POS.
  • Resolved customer concerns with professionalism, turning challenging interactions into positive experiences.
  • Maintained in-depth knowledge of menu offerings to upsell items, and increase average order value.
  • Prepared drinks behind the bar.
  • Trained new servers on proper food handling techniques.

Hostess/Server Assistant

The Barley Mow
Ottawa, Ontario
04.2023 - 09.2025
  • Greet and seat guests, creating a welcoming atmosphere.
  • Address guest concerns or complaints professionally.
  • Deliver food to tables, and maintain a clean, organized dining area.
  • Clear and reset tables promptly to ensure a quick turnaround.
  • Support team members with tasks to maintain efficient service.
  • Handle cash transactions, and operate the POS system accurately.
  • Manage takeout orders via phone and online.

Veterinary Assistant

VCA
Ottawa, ON
05.2023 - 09.2023
  • Supported surgical preparation and post-operative monitoring.
  • Performed diagnostic testing and maintained comprehensive, compliant medical records.
  • Used CRM software to manage digital records, prescriptions, schedule appointments, and coordinate lab work.
  • Delivered client-facing communication via phone and email, including follow-ups, scheduling, and medication reviews.
  • Oversaw pharmaceutical inventory and medication labeling, ensuring stock accuracy and readiness.

Front Desk Administrator

The Royal Ottawa Mental Health Centre
Ottawa, ON
05.2021 - 09.2022
  • Acted as a key liaison between patients, staff, and visitors in a high-volume clinical environment, ensuring efficient check-ins, and a welcoming first point of contact.
  • Demonstrated strong communication and conflict-resolution skills while managing sensitive situations with professionalism and empathy.
  • Performed COVID-19 screenings and accurately recorded patient data using Microsoft Excel, maintaining privacy and regulatory compliance.
  • Managed a high volume of incoming calls.
  • Coordinated with healthcare staff to streamline patient flow, reduce wait times, and enhance service delivery.

Education

Bachelor of One Health -

University of Guelph

Skills

  • Client relationship management
  • Cross-functional coordination
  • Silverware POS
  • Organization and time management
  • Microsoft Office software
  • Adaptability
  • Multitasking

Certification

  • TCPS 2: CORE, 05/01/22
  • Smart Serve Certified, 09/01/23

Timeline

Server Supervisor

The Marine Tavern
04.2024 - Current

Veterinary Assistant

VCA
05.2023 - 09.2023

Hostess/Server Assistant

The Barley Mow
04.2023 - 09.2025

Front Desk Administrator

The Royal Ottawa Mental Health Centre
05.2021 - 09.2022

Bachelor of One Health -

University of Guelph
Lily Fox