Lily-Fay Mowbray
Toronto,ON
Summary
Dynamic and engaging professional with a proven track record in high-volume dining environments, notably at The Stone Lion. Excelled in customer service and effective multitasking, enhancing guest experiences through exceptional service and efficient problem-solving. Skilled in beverage preparation and fostering positive relationships, demonstrating a unique blend of empathy and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Stone Lion
09.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Dance Teacher
Beaches Dance and Music Studio
09.2021 - Current
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Completed cleaning duties in all areas
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Worked at front desk and would check students in
Hostess
Fox on John
05.2024 - 08.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Barback experience
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Organized large private events
- Bottle service
Education
High School Diploma -
Malvern Collegiate Institute
06-2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Payment Processing
- Safe Food Handling
- High-volume dining
- Menu Memorization
- Beverage Preparation
Languages
English
Native or Bilingual
French
Limited Working
Certification
Smart Serve Certification
Interests
- Dancing
- Gym Workouts
- Music
- Acting and Theater
- Bread Making
- I enjoy cooking for friends and family gatherings
- Pilates
- Participating in cultural exchange programs and homestays
Timeline
Hostess
The Stone Lion
09.2024 - Current
Hostess
Fox on John
05.2024 - 08.2024
Dance Teacher
Beaches Dance and Music Studio
09.2021 - Current
High School Diploma -
Malvern Collegiate Institute
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