Lily Ellis
Los Alamitos
Summary
Library Volunteer 3 years of experience working in Public libraries. Completes administrative tasks such as scanning, shelving books and cataloging subjects. Adept at scanning items for checkout, reviewing returns for damage, and fixing minor and complex issues with tools and materials. Hard worker with a punctual nature, positive attitude and flexible approach to handling daily challenges. Good communication, organizational and multitasking abilities. Dependable volunteer worker well-versed in library policies and procedures. Willing to take on any task to help library staff and guests. Detail-oriented and resourceful with a steadfast nature. Library Volunteer motivated to help library patrons find items, assist workers with diverse tasks and keep collections organized. Committed to Youth Program with 5 years serving church congregation. Greeted visitors and members to create welcoming environment and assisted with other tasks such as VBS. Helped increase church membership through outgoing demeanor and assistance with starting new membership process.
Overview
6
6
years of professional experience
Work History
Hostess/Cashier/Server
Pietrini Pizza Napoletana
08.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
Volunteer
Norwalk School Distict
01.2021 - 01.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Babysitting
Salam Ministries
01.2020 - 01.2021
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Talked to parents about concerns or issues with children during babysitting.
Volunteer
Seal Beach Library
01.2019 - 01.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Operations Support
- Visitor Greeting
- Stage team activities
- Children's ministry support
- Public outreach
- Public speaking
- Fundraising
- Spiritual guidance
Accomplishments
● Achieved Varsity Track in 2021 was #5 in State for Frosh/Soph.
● Girls Scouts for 4 years
Timeline
Hostess/Cashier/Server
Pietrini Pizza Napoletana
08.2021 - Current
Volunteer
Norwalk School Distict
01.2021 - 01.2024
Babysitting
Salam Ministries
01.2020 - 01.2021
Volunteer
Seal Beach Library
01.2019 - 01.2021
High School Diploma -
Los Alamitos High School
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