Lily Devonish
Edmonton
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrator
Fire Protection Inc
05.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed accurate quotations by analyzing customer requirements and product specifications.
- Coordinated multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organization of office supplies and equipment, enhancing workplace efficiency.
- Maintained organized records of all quotes, enabling quick retrieval and updates as needed.
- Developed strong relationships with vendors to negotiate competitive pricing, resulting in cost savings for clients.
Customer Service Representative
Red Arrow
05.2023 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate response to customer needs.
- Collaborated with team members to enhance customer experience and streamline processes.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed Transactions / Refunds of travel reservations.
- Assisted customers with boarding and disembarking coaches.
Cashier /Retail Keyholder
Real Canadian Liquor Store
02.2022 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Managed inventory by restocking shelves and organizing product displays.
- Resolved customer complaints professionally, fostering positive relationships.
- Trained new cashiers on register procedures and customer service standards.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted store opening and closing procedures, ensuring security and readiness for daily operations.
FOH Server
Northern Chicken
06.2022 - 12.2022
- Provided exceptional customer service, ensuring guest satisfaction and resolving issues promptly.
- Managed dining area cleanliness, adhering to health and safety regulations consistently.
- Assisted in menu presentation, effectively communicating specials and recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy during peak hours.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
Education
High School Diploma -
Victoria School of The Arts
Edmonton, AB06-2021
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Time management
- Goal setting
- Problem-solving
Languages
English
Native or Bilingual
Certification
Valid First Aid Certification
Valid Pro Serve Certification
Valid Sell Safe Certification
Timeline
Administrator
Fire Protection Inc
05.2025 - Current
Customer Service Representative
Red Arrow
05.2023 - 05.2025
FOH Server
Northern Chicken
06.2022 - 12.2022
Cashier /Retail Keyholder
Real Canadian Liquor Store
02.2022 - 05.2023
High School Diploma -
Victoria School of The Arts
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