Lily Christie
Okotoks,Alberta
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pet Care Specialist
Gus's Pet Resort
2023.09 - Current
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Conducted intake assessments for new clients, gathering relevant information about each pet''s temperament, medical history, and preferences.
- Delivered exceptional service by tailoring care plans to accommodate individual pet requirements.
- Managed scheduling effectively to accommodate multiple appointments while ensuring adequate attention was given to each pet's needs throughout the day.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
Office Assistant
Fish & Bird Emporium
2021.05 - 2021.10
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Server
Champ Burger
2020.06 - 2020.11
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Centre Dufferin District High School
Shelburne, ON06.2023
Skills
- Behavioral assessment
- Client Communication
- Health monitoring
- Guest Engagement
- Food Running
- Supply Restocking
- Safe Food Handling
- Order delivery practices
- Order Management
- Allergy awareness
- Sales Techniques
- Hospitality service expertise
Languages
English
Native or Bilingual
Certification
- First Aid/CPR Certified
Additional Information
Pro Serve Certified - March 2024
Timeline
Pet Care Specialist
Gus's Pet Resort
2023.09 - Current
Office Assistant
Fish & Bird Emporium
2021.05 - 2021.10
Server
Champ Burger
2020.06 - 2020.11
High School Diploma -
Centre Dufferin District High School
- First Aid/CPR Certified
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