Summary
Overview
Work History
Education
Skills
Timeline
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LILY CHANTHALYMA

Toronto,Canada

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

MARKETING COORDINATOR

Sushi Pocket
Toronto, Canada
01.2024 - 01.2025
  • Executed social media strategies to build brand awareness to generate interest in new products
  • Led in-person product demonstrations to engage potential customers and highlight product value
  • Boosted product appeal through clear communication of benefits and uniqueness of the brand
  • Delivered high-quality customer service by promptly addressing post-sale concerns
  • With strong customer relationships, building repeat business
  • Acted as a liaison between team members, management and offering constructive feedback
  • Promoted a positive team environment, supporting colleagues, and encouraging open communication

SHIFT SUPERVISOR

Ace Golf Bar & Lounge
Toronto, Canada
01.2023 - 01.2024
  • Greeting all customers, visitors, contractors and inspectors in a warm and friendly manner
  • Fostering a positive relationships with guests by addressing their concerns
  • Analysed trends to bring in more revenue, creating new seasonal menu items
  • Managed restaurant logistics, trained new baristas
  • Ensuring that all guests confirmations at the desk before entering the property
  • Issuing and receiving all deliveries
  • Informing the General Manager of any outstanding issues or concerns
  • Able to diffuse conflict issues in a discreet and professional manner

ASSISTANT MANAGER

Vino Volo
Mississauga, Canada
01.2020 - 01.2023
  • Greeting and interacting with customers in a courteous and warm manner
  • Establishing a positive relationship with all customers, property management and team members
  • Responding proactively to customer's inquiries and conducting all necessary investigations
  • Maintaining confidentiality of all property information in accordance with company policies
  • Assisting in the orientation and training of new associates
  • Interacting with guests to obtain feedback on products and service and overall satisfaction
  • Ensuring quality control of all kitchen items prepared and served according to brand standards
  • Collaborating with the Executive Chef and kitchen team to develop new menu items
  • Recruiting, training and development of team members and conducting performance evaluations
  • Providing ongoing coaching and development along with fostering a positive work environment
  • Preparing weekly schedules, daily payroll, ordering, cash handling and gratuity distributions
  • Negotiating with suppliers and third-party vendors for food and beverage and other products
  • Managing inventory levels and ordering supplies while monitoring food costs to maximize profitability
  • Receiving deliveries and checking contents to verify exact quality and quantities
  • Ensuring that all cleaning and side duties checklists are completed for all sections
  • Monitoring all food handling and storage areas to ensure proper compliance standards
  • Ensuring compliance with health and safety regulations; inspecting the cleanliness of staff washrooms
  • Overseeing that general maintenance of all equipment is clean and in proper working condition
  • Ensuring that all required paperwork and employee records are accurately updated and organized

Education

Pharmacy Technician Program -

ALGONQUIN CAREERS ACADEMY
Mississauga, ON
05-2021

Skills

  • Customer relationship management
  • Market research
  • Event coordination
  • Sales forecasting
  • Detail-oriented
  • Business administration
  • Training and development
  • Conflict resolution

Timeline

MARKETING COORDINATOR

Sushi Pocket
01.2024 - 01.2025

SHIFT SUPERVISOR

Ace Golf Bar & Lounge
01.2023 - 01.2024

ASSISTANT MANAGER

Vino Volo
01.2020 - 01.2023

Pharmacy Technician Program -

ALGONQUIN CAREERS ACADEMY

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LILY CHANTHALYMA