Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Bell

Scarborough ,ON

Summary

Motivated business professional bringing 8 years of entrepreneurial, sales and customer service experience. Dedicated and personable with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.


Overview

7
7
years of professional experience

Work History

Customer Service and Operations Coordinator

Contractor Bridge Landing
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reviewed operations reports to understand numbers and trends.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using Intuit Quickbooks.

Founder & CEO

LOTW Cottage Cleaning And Care
05.2019 - Current
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Spearheaded business strategy and planning, achieving steady growth and profitability.
  • Led and motivated high-performing team, fostering positive work environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Painter

P.B. Carpentry
03.2017 - 08.2021
  • Evaluated completed work for quality and adherence to standards and client requirements.
  • Interacted with clients to report progress and verify timetable for completed work.
  • Trained new staff on initial setup routines and continual work monitoring procedures.
  • Collaborated with supervisors to address customer inquiries or issues.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.
  • Collaborated with team members, contributing to a harmonious and productive work environment.

Customer Service Coordinator

Two Bears Marina
05.2016 - 08.2020
  • Maintained and managed customer files and databases.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Explained charges, fees, terms of sales, and service agreements to over 20 customers daily.
  • Negotiated with vendors to achieve optimal pricing, on products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Accomplished multiple tasks within established timeframes.

Education

BBA - Entrepreneurship

Trent University
Peterborough, ON
06.2023

High School Diploma -

Saint Thomas Aquinas
Kenora, ON
06.2019

Skills

  • Strong analytical skills, capable of handling complex data for informed decision-making
  • Meticulous attention to detail, ensuring accuracy and precision in all tasks
  • Proficient data management abilities, organizing and maintaining data efficiently
  • Excellent communication skills, both written and verbal, fostering effective interactions
  • Highly self-motivated, demonstrating initiative and dedication to achieving goals
  • Effective time management, efficiently prioritizing tasks and meeting deadlines
  • Collaborative team player, contributing to a positive and cooperative work environment
  • Quick to adapt into unfamiliar or changing environments

Timeline

Customer Service and Operations Coordinator

Contractor Bridge Landing
03.2023 - Current

Founder & CEO

LOTW Cottage Cleaning And Care
05.2019 - Current

Painter

P.B. Carpentry
03.2017 - 08.2021

Customer Service Coordinator

Two Bears Marina
05.2016 - 08.2020

BBA - Entrepreneurship

Trent University

High School Diploma -

Saint Thomas Aquinas

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Lily Bell