Lily Bagdasaryan

• Founded and operate a freelance social media marketing business serving small businesses across Los Angeles.

• Develop tailored content strategies and monthly content calendars for clients in food & beverage, beauty, and retail.

• Create Instagram content including carousels, reels, and story campaigns focused on aesthetic consistency and audience engagement.

• Build custom pitch decks and mockup content to win new clients showcasing niche-specific content series and visual branding concepts.

• Manage end-to-end client relationships from outreach through content delivery and performance review.

• Managed the company’s Instagram presence by creating, editing, and publishing content to support brand visibility, online engagement, and customer trust.
• Developed and executed social media content aligned with brand voice, marketing goals, and audience engagement strategies.
• Oversaw day-to-day operations across multiple projects while coordinating permits, inspections, and timelines to ensure smooth execution.
• Served as the primary point of contact for clients, resolving customer concerns and maintaining strong relationships in a fast-paced, client-facing environment.
• Collaborated with internal teams and field staff to align project execution with marketing and customer experience goals.
• Identified workflow inefficiencies and implemented process improvements to support timely project delivery and customer satisfaction.
• Monitored project progress and communicated updates to stakeholders, ensuring transparency and consistency across operations.

• Generated reports summarizing case progress for internal use.
• Maintained knowledge of case status by reviewing records and reporting updates to clients.
• Oversaw legal team appointments, hearings, and deposition schedules.
• Drafted legal complaints, summonses, interrogatories, and correspondence.

• Supported daily e-commerce operations by processing customer orders and preparing shipments.
• Reviewed order details to maintain accuracy across inventory, packaging, and shipping documentation.
• Coordinated shipping documentation, labeling, and barcode scanning to ensure trackable deliveries.
• Maintained organized inventory workflows to support efficient order processing and customer satisfaction.