Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lily Arsenault

Memramcook

Summary

Customer service professional. Brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Freelance Artist

Lily Arsenault
05.2021 - Current
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Implemented inventory management system for art supplies, reducing waste and ensuring availability of necessary materials.

Retail Sales Associate

Bouclair Home
09.2020 - 05.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed cash, debit, and credit transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Loyalty Specialist

Nordia
07.2019 - 09.2020
  • Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
  • Assessed competitor offerings regularly to ensure our loyalty program remained competitive in the market landscape.
  • Identified opportunities for upselling by understanding individual customer needs, boosting revenue generation efforts.
  • Analyzed customer behavior patterns to create tailored offers, enhancing satisfaction rates.

Barista

Starbucks
05.2018 - 02.2019
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Fostered loyal customer base by remembering regulars' orders and preferences.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

High School Diploma -

Moncton High School
Moncton, NB
06-2016

Skills

  • Superb attention to detail
  • Friendly and outgoing
  • Time management
  • Problem-solving
  • Adaptive and creative
  • Excellent communication skills
  • Multitasking
  • Customer retention strategies

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Freelance Artist

Lily Arsenault
05.2021 - Current

Retail Sales Associate

Bouclair Home
09.2020 - 05.2021

Loyalty Specialist

Nordia
07.2019 - 09.2020

Barista

Starbucks
05.2018 - 02.2019

High School Diploma -

Moncton High School

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Lily Arsenault