Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Hobbies
Timeline
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Lily-Anne Richer

Edmonton,AB

Summary

Accomplished Logistics Officer and Courtesy Clerk with a proven track record in enhancing operational efficiency and customer satisfaction. Excelled in materials handling and effective communication at the Military and Sobeys, respectively. Demonstrated exceptional problem-solving abilities and time management skills, contributing to significant improvements in workflow and customer experience.

Worked as an Officer Cadet in the Canadian Armed Forces for 6 years while working on a Bachelor's of Arts at the University of Alberta before being medically discharged. Developed skills in communication, discipline, and a variety of training courses. Is certified in First Aid, CPR, WHMIS, and have received online training in procurement, budgeting, and conflict management.

Additionally developed significant customer service skills working at Sobeys. Gained experience in interacting with customers, assisting in finding products, stocking product, ensuring that the work environment is safe and clean, as well as developing patient and helpful communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Logistics Officer

Military
07.2018 - 09.2024
  • Provided support to commander and executive staff members.
  • Coordinated mission details and communicated with unit to convey changes.
  • Organized records of vehicles, schedules and completed orders.
  • Organized Excel Spreadsheets to ensure effective communication of information and keep track of expenses and requirements
  • Managed quarantine building and procurement of clean rooms and meals during Covid-19 outbreak
  • Communicated effectively via email correspondence and telephone communications

Courtesy Clerk

Sobeys
06.2014 - 06.2018
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Handled shelf restocks and merchandised front lane areas to drive sales.

Education

High School Diploma -

École Voyageur
Cold Lake, AB
07.2018

Skills

  • Materials Handling
  • Data Entry
  • Material Shelving
  • Customer Service
  • Problem-Solving
  • Warehouse Safety
  • Effective Communication
  • Positive Attitude
  • Strong Work Ethic
  • Outgoing and Friendly
  • Teamwork and Collaboration
  • Customer Assistance
  • Patience and Tolerance
  • Bagging procedures
  • Safety awareness
  • Cleaning procedures
  • Guest Greeting
  • Shelf Stocking
  • Complaint resolution
  • Microsoft PowerPoint, Excel, and Word
  • Fluent English Communication
  • Written Communication
  • Native French speaker
  • Friendly, Positive Attitude
  • Childcare capabilities

Accomplishments

Ranked fifth nationally in Poetry in Voice, a poetry reading competition, in the bilingual category


Competed twice nationally on the Alberta art team for Les Jeux de Francophonie.


Has nearly completed a Bachelors in Psychology at the U of A. (Two classes left)


Has completed Royal Conservatory Piano up to level 8 and received First class honors with distinction


Has over 12 years experience playing classical Piano



Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • CPR/AED Certification
  • Alberta Driver's License
  • First Aid Certification
  • Payment Card Orientation 302953
  • Contracting Direct With Trade
  • WHMIS
  • Workplace Safety
  • Royal Conservatory of Music Level 8 (Piano, Classical)

Hobbies

  • Digital and Traditional/Mixed Media art
  • Crochet
  • Music, Plays classical piano and sings
  • Clown performances
  • Makeup
  • Cat cuddling enthusiat

Timeline

Logistics Officer

Military
07.2018 - 09.2024

Courtesy Clerk

Sobeys
06.2014 - 06.2018

High School Diploma -

École Voyageur
Lily-Anne Richer