Summary
Overview
Work History
Education
Skills
Relatedqualifications
Languages
Timeline
Generic

Lily Aboumourad

London,Canada

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

21
21
years of professional experience

Work History

General Manager/Bookkeeper

St. Thomas Roadhouse
10.2012 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Inspected account books and recorded transactions.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Cashier

Food Basics
06.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Management

TD Ameritrade
06.2003 - 09.2005
  • - Worked in a call center answering phones
  • - Worked in high pace environment
  • - Earned top performer award
  • - Handled customer complaints
  • Provided regular performance feedback to team members, encouraging their growth and development as professionals in the field of customer service management.
  • Participated in ongoing professional development opportunities aimed at staying current on industry trends and best practices in customer service management.
  • Participated in industry conferences and networking events to stay informed on best practices in customer service management.

Education

Medical Office Assistant -

Centennial College
London, Ontario

Bachelor of Business Administration - Accounting

University of Windsor
Windsor, None

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Customer Relations
  • Verbal and written communication

Relatedqualifications

  • Proficient in OFFICE programs
  • Familiar with OHIP billing

Languages

English
Native or Bilingual
Greek
Native or Bilingual

Timeline

Cashier

Food Basics
06.2022 - 06.2023

General Manager/Bookkeeper

St. Thomas Roadhouse
10.2012 - Current

Customer Service Management

TD Ameritrade
06.2003 - 09.2005

Medical Office Assistant -

Centennial College

Bachelor of Business Administration - Accounting

University of Windsor

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Lily Aboumourad