LillyAnn Valadez
Visalia
Summary
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
8
8
years of professional experience
Work History
Community Manager
Cambridge Management
01.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
Assistant Community Manager
Manco Abbott
09.2023 - 12.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Community Manager
Platinum Realty LLC
05.2020 - 03.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Community Manager
MBS Property Management
10.2016 - 09.2019
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
Education
High School Diploma -
El Diamante
Visalia06-2010
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Resident relations
- Financial budgeting and reporting
- Property management
- Staff training
- Leasing and sales
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Cambridge Management
01.2024 - Current
Assistant Community Manager
Manco Abbott
09.2023 - 12.2023
Community Manager
Platinum Realty LLC
05.2020 - 03.2023
Community Manager
MBS Property Management
10.2016 - 09.2019
High School Diploma -
El Diamante
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