Lilly Torres
San Marcos
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
Work History
Person in Charge
Smart And Final
06.2022 - Current
- Assisting upper store management when they are not on duty; helping management of daily store operations and assisting the manager in supervising associates in the performance of their assigned work duties
- Maintained compliance with company policies, objectives, and communication goals.
- Set overall vision and provided team leadership.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Team Member in Style
Target
03.2022 - 05.2022
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
Cashier/Courtesy Clerk
Smart And Final
11.2020 - 02.2022
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered questions and informed customers of current sales and promotions.
- Maintained store cleanliness and sanitation.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered inbound calls per day and directed to individuals or departments.
Education
Bachelor of Arts - Psychology
California State University, San Marcos
San Marcos, CA12-2024
Associate of Arts - Psychology
Miracosta College
Oceanside, CA05.2022
High School Diploma -
Oceanside High School
Oceanside, CA06.2020
Skills
- Merchandise stocking
- Customer Service
- Store maintenance
- Team management
- Coaching and mentoring
- Attention to detail
Education and Training
other,other,true,other
Timeline
Person in Charge
Smart And Final
06.2022 - Current
Team Member in Style
Target
03.2022 - 05.2022
Cashier/Courtesy Clerk
Smart And Final
11.2020 - 02.2022
High School Diploma -
Oceanside High School
Bachelor of Arts - Psychology
California State University, San Marcos
Associate of Arts - Psychology
Miracosta College
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