Versatile and customer-focused Technical Support & Sales Support Specialist with 8+ years of experience in the telecom and technology sectors. Adept at diagnosing and resolving complex technical issues, delivering clear guidance to users, and supporting sales teams with technical expertise and administrative coordination. Proven track record in quality assurance, data analysis, and responding to customer inquiries and complaints. Skilled in preparing technical documentation, facilitating product training, and collaborating with cross-functional teams to drive product improvements and enhance customer satisfaction. Proficient in Microsoft Office Suite, project scheduling, CRM systems, and process optimization, with a strong ability to translate technical concepts into actionable solutions that support both technical operations and sales initiatives.
Troubleshooting hardware/software/network issues