Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
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Work Availability
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LILLY SAVIOUR

LILLY SAVIOUR

Technical Support , Sales Support & Quality Analyst
Vancouver

Summary

Versatile and customer-focused Technical Support & Sales Support Specialist with 8+ years of experience in the telecom and technology sectors. Adept at diagnosing and resolving complex technical issues, delivering clear guidance to users, and supporting sales teams with technical expertise and administrative coordination. Proven track record in quality assurance, data analysis, and responding to customer inquiries and complaints. Skilled in preparing technical documentation, facilitating product training, and collaborating with cross-functional teams to drive product improvements and enhance customer satisfaction. Proficient in Microsoft Office Suite, project scheduling, CRM systems, and process optimization, with a strong ability to translate technical concepts into actionable solutions that support both technical operations and sales initiatives.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Sales Support Associate

United Flower Growers Co-Op
07.2023 - Current
  • Respond to customer inquiries regarding product availability, pricing, and order status.
  • Process sales orders, coordinate with logistics for timely delivery, and update customers on shipment tracking.
  • Support the sales team with product information, promotional materials, and inventory updates.
  • Maintain accurate customer records and sales data in CRM systems.
  • Prepare sales reports and analyze sales trends to assist management in decision-making.
  • Communicate with suppliers and vendors to confirm product availability and resolve order discrepancies.
  • Assist with the preparation and execution of seasonal promotions and marketing campaigns.
  • Coordinate with warehouse and delivery teams to ensure accurate and on-time order fulfillment.
  • Resolve customer complaints or issues promptly, ensuring high levels of customer satisfaction.
  • Provide administrative support for sales meetings, including scheduling, preparing agendas, and documenting action items.

Technical Support & Quality Analyst

Just-itc FZE LLC
09.2020 - 08.2023
  • Diagnosed and resolved hardware, software, and network issues to reduce downtime and improve system performance.
  • Developed technical solutions aligned with business goals and supported internal and external teams remotely and onsite.
  • Led technology evaluations to enhance operational efficiency and competitiveness.
  • Created technical documentation, user manuals, and troubleshooting guides.
  • Delivered technical training to staff and end-users to improve technology adoption.
  • Coordinated system upgrades and maintenance with vendors and IT teams.
  • Conducted root cause analysis and implemented corrective actions for recurring technical issues.
  • Assisted in product quality evaluation and provided competitor product performance reports.
  • Recommended product enhancements based on regional market analysis.
  • Handled customer support inquiries regarding product fitment and application.
  • Supported Quality Assurance initiatives, audits, and process improvements.

Project Coordinator

Xad Technologies L.L.C
01.2020 - 09.2020
  • Coordinated technical projects, scheduled meetings, tracked milestones, and maintained documentation.
  • Collaborated with cross-functional teams to meet project requirements and deadlines.
  • Assisted with system configuration, data integration, and testing phases.
  • Prepared project reports and dashboards for management.
  • Communicated project status and risks to stakeholders.
  • Managed logistics including contracts and vendor coordination.
  • Developed user guides and facilitated training sessions for project adoption.
  • Ensured compliance with industry standards and organizational policies.
  • Reviewed service data to ensure quality compliance and supported fitment and application issues.

Client Technical Coordinator

Quad-gen Wireless Solutions Inc
01.2015 - 01.2019
  • Provided first-line and escalated technical support for hardware, software, and network issues.
  • Maintained IT systems through updates, backups, and regular checks.
  • Documented solutions in a knowledge base to support team training.
  • Supported rollout of new technologies and conducted user training.
  • Tested new technologies and gave feedback for improvements.
  • Managed multiple support cases ensuring timely resolution and customer satisfaction.
  • Supported quality control and complaint escalation processes.
  • Created training materials and led internal knowledge-sharing sessions.

Education

Post Baccalaureate Diploma - Technical Management

Kwantlen Polytechnic University
Vancouver, BC
01.2023 - 01.2025

M.Tech - Communication Systems

Karunya University
01.2013 - 01.2015

B.E. - Electronics & Communication

Anna University
01.2009 - 01.2013

Skills

Troubleshooting hardware/software/network issues

Certification

PMP, Under Process

Accomplishments

  • Reduced system downtime by 20% through efficient troubleshooting.
  • Led team to achieve 95% customer satisfaction in support services.
  • Trained 30+ staff in technical solutions, improving adoption by 30%.
  • Implemented system upgrades, reducing operational costs by 15% annually.

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  • Availability: Full Time ( Open Work Permit )
  • Visa Status: Open Work Permit
  • Work Permit: Open Work Permit

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Support Associate

United Flower Growers Co-Op
07.2023 - Current

Post Baccalaureate Diploma - Technical Management

Kwantlen Polytechnic University
01.2023 - 01.2025

Technical Support & Quality Analyst

Just-itc FZE LLC
09.2020 - 08.2023

Project Coordinator

Xad Technologies L.L.C
01.2020 - 09.2020

Client Technical Coordinator

Quad-gen Wireless Solutions Inc
01.2015 - 01.2019

M.Tech - Communication Systems

Karunya University
01.2013 - 01.2015

B.E. - Electronics & Communication

Anna University
01.2009 - 01.2013
LILLY SAVIOURTechnical Support , Sales Support & Quality Analyst