Lilly Palacio
Stockton
Summary
Seasoned Case Manager with a proven track record at Lutheran Social Services of Northern California, enhancing service delivery through effective case management and crisis intervention. Excelled in building relationships and advocating for clients, significantly improving client outcomes. Skilled in database management and team collaboration, demonstrating a strong ability to manage caseloads efficiently and with emotional awareness.
Overview
8
8
years of professional experience
Work History
Case Manager
Lutheran Social Services Of Northern California
Stockton
06.2024 - Current
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Monitored client progress through regular follow-up contacts.
- Utilized case management software and databases for efficient information tracking.
- Provided crisis intervention support for clients in emergency situations.
- Educated clients and their families about their rights and available community resources.
- Compiled reports on cases and submitted them to supervisors as required.
- Maintained up-to-date case records with case activity status.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with other service providers to ensure continuity of care for clients.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted outreach activities to engage homeless individuals in services.
- Transportation
- Homevisits
Case Manager | Program Coordinator
St.Mary's Dining Room
Stockton
10.2022 - 01.2024
- Delivered strategic initiatives to enhance service delivery under CalAim guidelines.
- Coordinated the Housing Works program for First Five.
- Facilitated smooth onboarding through detailed guest screening.
- Collaborated with clients to oversee case plans and provide advocacy when required.
- Stay informed about community resource offerings and application necessities.
- Managed incoming referrals efficiently.
- Provided accommodation support to unsheltered families through hotel voucher distribution.
- Facilitated landlord engagement to support permanent housing initiatives.
- Collaborated with HACSJ and CVLIHC aiding clients to obtain housing vouchers.
- Assessed service plans and conducted follow-ups to evaluate service quality and volume provided participants.
- Delivered ILP skills training to shelter residents.
- Cultivated partnerships among volunteers, service providers, and community members.
- Coordinated consistently with supervisors and shelter aid team to provide updates on client progress.
- Maintain and update the housing move-out plan.
- Weekly one-on-one meetings with clients to provide education, guidance, and referrals/resources tailored to each client's unique circumstances.
- Responsible for the daily operations of the shelter, including cleanliness, safety, and security of the facility, to ensure the building is maintained as necessary to provide a safe and effective environment.
- Conduct a facility walk-through.
- Maintain shelter supply inventory.
- HMIS system.
- Provided training to fellow case managers.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Caseworker
Victor community support services
Stockton
09.2021 - 08.2022
- Acted as consumer representative in various program activities.
- Delivered skill-building programs tailored to youth and families.
- Delivered orientation and engagement support to families accessing services.
- Collaborates with management team to develop and implement program systems and standards.
- Developed skills through targeted training programs focused on effective consumer advocacy.
- Connected families to relevant community resources and services.
- Maintained comprehensive weekly progress and client contact notes according to program standards.
- Fostered strong professional relationships with assigned clients.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Collaborated with clients to set realistic goals and timelines for achieving them.
Case Manager
Family resource and referral
Stockton
10.2019 - 09.2021
- Responded to customer inquiries via phone.
- Executed enrollment, certification, updating, and termination processes for all Subsidized Child Care programs.
- Achieved timely and precise re-certifications, terminations, NOAs, family files completion.
- Managed and organized mandatory case files to maintain compliance.
- Compiled and managed monthly provider worksheets.
- Directed activities of professional and technical staff members and volunteers.
Youth Counselor
Children’s home of Stockton
Stockton
02.2017 - 03.2019
- Distribute and document, per agency standards, client medicine
- Transport youth to school, medical appointments, group therapy, extra curricular activities
- CPR/First Aid
- Assist with development, implementation and evaluation of case plans for each youth to support housing stability and transition goals
- Work Collaboratively with Clinical team
- Implement trauma informed interventions outlined in clients treatment plan
- Assist in processing new youth to cottage
- Document and monitor behavioral changes and Incidents using a variety of tools such as logs, progress notes, phone calls
- Completed all necessary documentation such as shift logs, incident reports, progress notes, shift change
- Bookkeeping for clients allowances and petty cash do social activities
Education
High school diploma -
Sture Larsson Highschool
Stockton, CASkills
- Case management
- Crisis intervention
- Client advocacy
- Referral coordination
- Database management
- Resource assessment
- Community outreach
- Relationship building
- Team collaboration
- Conflict resolution
- Emotional awareness
- Documentation and reporting
- Time management
- Home visits and inspections
References
References available upon request.
Timeline
Case Manager
Lutheran Social Services Of Northern California
06.2024 - Current
Case Manager | Program Coordinator
St.Mary's Dining Room
10.2022 - 01.2024
Caseworker
Victor community support services
09.2021 - 08.2022
Case Manager
Family resource and referral
10.2019 - 09.2021
Youth Counselor
Children’s home of Stockton
02.2017 - 03.2019
High school diploma -
Sture Larsson Highschool
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