Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Volunteering
Timeline
Generic

Lilly Immaculate

London,United Kingdom

Summary

Accomplished professional with extensive expertise in program management, project management, and operational support. Demonstrates exceptional skills in time management, meeting management, and inventory management. Proven ability to lead teams, manage client relations, and negotiate with vendors. Adept at utilising PMO methodologies, agile and scrum methodologies to ensure successful project lifecycles. Strong interpersonal skills and relationship-building capabilities enhance customer service and process improvement initiatives. Career goals include leveraging comprehensive skill set to drive organisational success and innovation.

Overview

25
25
years of professional experience

Work history

Senior PMO Lead

Syntel Europe Ltd
United Kingdom
01.2020 - 11.2024
  • Project managing to set up Azure Virtual Desktop for the account
  • Managing Triage for the account Sales team, responding to the initial bid response
  • Change Management
  • Risk Management
  • Resource Management & Inventory Management
  • Forecasting and Budgeting
  • Document Management
  • Communications within the program
  • Stakeholder Management internal and external
  • Implemented Agile ways of working within the program
  • Governance
  • Managed a team of 3 - 4 PMO's
  • Project Management
  • Sales Operations
  • Resource Management
  • Proposals and Partnerships
  • Marketing Activities
  • Event Management
  • Vendor Management & Contract renewals
  • Accounts Payable & Receivable
  • Human Resource - Operations
  • Health and Safety - UK
  • Facility Management
  • Calendar and Travel Management
  • Established clear roles and responsibilities within the team for higher productivity.
  • Cultivated positive stakeholder relationships through regular updates and transparency.
  • Implemented industry best practices to maintain high standard performance.
  • Coordinated resources effectively to meet project objectives.
  • Oversaw change requests, ensuring smooth integration into existing plans.
  • Ensured timely delivery of projects with meticulous scheduling and tracking.
  • Assessed risks proactively, mitigating potential project delays.

Executive Assistant / Sales Operations / Business Development Coordinator

Syntel Europe Ltd
London
11.2006 - 01.2020
  • Supporting the sales team on day to day activities.
  • Handling Emails, Internal calls with Delivery, Pipeline Management, Marketing & BUH
  • Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently
  • Maintaining sales records
  • Prepare reports, coordinating with Finance team for budget and travel
  • Tracking Forecast against Plan numbers, evaluating and optimizing data
  • Managing and getting approvals for Sales team - Marketing, Events & Travel
  • Training the sales team on the internal process and the system on the usage
  • Maintaining VP's diary every day to organize meetings, calls with the clients and other VPs
  • Coordinating interviews for managerial candidates scheduled for the VP in India and US
  • Arranging client visits in various locations, accompanying clients for the entire visit
  • Domestic and international logistic arrangement for VP
  • Working with the HR team for employee welfare, organizing events every month, team outings etc
  • Taking minutes of the meeting for the calls scheduled by the VP, follow up on the action items
  • Liaison client meetings for the Sales Head in US as I was working for the Head of Sales in US and UK
  • Manage resource allocation for projects with the internal resource management team (PDAC)
  • Individual vertical SPOC to nominate resources for Training programs
  • Initiate and coordinate visa process for the eligible members of the project with the help of ODC
  • Monitoring invoice generation to clients
  • Payment follow-ups with the Client Partners, Engagement managers
  • Handle the Software license renewals
  • Organizing conference registrations and participation for the Sales team in US
  • Research done to get information on Key clients, Competitors, Partners etc
  • Prepare yearly budget for the VP's office
  • Manage various offices as an admin
  • Sending gift to the clients in US and UK on behalf of the sales team
  • Schedule induction program for the newly joined Business Development managers and VPs in US and UK
  • Collate current account status from the sales and delivery team in US and UK
  • Filed reports timely to keep executives informed about departmental progress.
  • Assisted in decision-making processes by conducting comprehensive research.
  • Took minutes during meetings accurately preserving crucial details for future reference.
  • Coordinated all logistical aspects of corporate events leading to organised and successful functions.
  • Improved executive workflow through management of schedules and itineraries.
  • Trained junior staff members, boosting overall team productivity in administration tasks.
  • Maintained an up-to-date database ensuring easy retrieval of information when required.
  • Liaised with other departments to maintain smooth flow of information across the organisation.
  • Scheduled meetings, conferences and appointments.
  • Coordinated events by managing budget, logistics and event support.
  • Partnered with management to implement processes and complete special projects.
  • Screened incoming phone calls and relayed detailed messages.
  • Created expense reports with matching receipts.
  • Nurtured client relationships, resulting in repeat business and increased referrals.
  • Collaborated on cross-functional teams to ensure alignment of business development goals.
  • Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.

Executive Assistant, To the CEO & Manage Admin

String Real Estate Information Service
Chennai
01.2005 - 10.2006
  • Daily report generation and maintaining them
  • Transcribing voicemails sent by CEO or clients, following up the task
  • Web search for industry information
  • Taking the minutes of the meeting / takeaways
  • Creating to-do / tasks for the departmental heads based on CEO's instructions
  • Interaction with other departments to collect information
  • Creating formats for reporting
  • Travel arrangements etc
  • Arranging interviews
  • Collecting information on government procedures
  • Kept accurate company records, upholding compliance with regulations and company policies.
  • Partnered with management team to optimise operations and reduce costs.

Front Office & Admin

Hot Source
Chennai
01.2004 - 01.2005
  • Mail correspondence from the buyer to my Managing Director
  • Travel arrangements
  • Hotel Bookings
  • Sending couriers & tracking them
  • Attending to incoming calls
  • Assisting the Accounts person with cash vouchers, telephone bills, courier bills
  • Maintaining registers on the day to day activities
  • Organizing client visits
  • Doing analysis of the telephone calls and the couriers (domestic and international)

Business Coordinator, Payment & Stocks

APC UPS
Chennai
01.2002 - 04.2003
  • Handling front office
  • Follow-up on payments
  • Conduct meetings for the staff to adhere to the company regulations
  • Got trained in the product for handling the incoming leads
  • Send quotations to the clients
  • Follow-up on the service calls
  • Maintaining registers

Sales Trainee with Pharma Company

USV Life on Paediatrics Ltd
Chennai
01.2000 - 01.2002
  • This was totally a Marketing job, which involved extensive traveling, reported to the Area Sales Manager
  • Met Doctors to market the pharmaceutical products
  • Apart from this job profile I had to concentrate simultaneously on other aspects like Inventory at the stockiest
  • Inventory and the creating demand at the retailer outlet
  • Market survey and analysis
  • Sending reports to the National Sales Manager on a daily, weekly and monthly base

Education

Certificate - Technical Writing

Technical Writing
India

Degree -

International Business Administration
India
05.2000

Skills

  • Program Management
  • Time management
  • Meeting management
  • Entrepreneurship
  • Interpersonal skills
  • Inventory management
  • Project lifecycle awareness
  • PMO methodologies
  • Team Leadership
  • Client relations
  • Vendor negotiation
  • Agile and scrum methodologies
  • Relationship-building
  • Facility management
  • Operational support
  • Invoicing
  • Process Improvement
  • Project Management
  • Customer Service

Accomplishments

  • Senior PMO Lead for Energy client.
  • Lead PMO team on contract with 600 plus resources on resourcing.
  • Been part of Project Management office for Insurance, Pension and Public Sector customers.
  • Handled Sales Operations for UK & EU.
  • Handled HR, Admin and Marketing activities.
  • Received value awards for being Entrepreneurial and Spot Awards.

Languages

English
Beginner
A1
Tamil
Master or proficient
C2
Telugu
Master or proficient
C2
Hindi
Intermediate
B1

Volunteering

  • Worked as a supervisor for Hospice charity store.
  • Working in a café for Community gatherings and church café.
  • Supporting church activities at a Care Home.
  • Worked as a missionary with Youth with a Mission.

Timeline

Senior PMO Lead

Syntel Europe Ltd
01.2020 - 11.2024

Executive Assistant / Sales Operations / Business Development Coordinator

Syntel Europe Ltd
11.2006 - 01.2020

Executive Assistant, To the CEO & Manage Admin

String Real Estate Information Service
01.2005 - 10.2006

Front Office & Admin

Hot Source
01.2004 - 01.2005

Business Coordinator, Payment & Stocks

APC UPS
01.2002 - 04.2003

Sales Trainee with Pharma Company

USV Life on Paediatrics Ltd
01.2000 - 01.2002

Certificate - Technical Writing

Technical Writing

Degree -

International Business Administration

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Lilly Immaculate