Summary
Overview
Work History
Education
Skills
Languages
Timeline
Babysitter

Lilly Holo

Calgary,AB

Summary

Dynamic and dedicated professional with experience as a Customer Service Representative at Net2phone, excelling in problem-solving and time management. Proven ability to enhance customer satisfaction through effective communication and CRM software utilization. Committed to fostering positive relationships and mentoring team members, ensuring a collaborative and efficient work environment.

Overview

2
2
years of professional experience

Work History

Babysitter

Private Home
01.2023 - 06.2025
  • Supervised children's activities, ensuring safety and engagement in a nurturing environment.
  • Developed and implemented age-appropriate educational games to promote learning and creativity.
  • Prepared nutritious meals, accommodating dietary restrictions and preferences of children.
  • Communicated effectively with parents about daily activities, behavior, and any concerns.

Customer Service Representative

Net2phone
08.2024 - 01.2025
  • Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
  • Utilized CRM software to track and manage customer interactions, enhancing service response times.
  • Collaborated with team members to streamline processes, improving overall workflow efficiency.
  • Provided training and mentorship to new staff on customer service protocols and best practices.

Education

High School Diploma -

Bluefield
Cornwall, PE
06-2023

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Customer Service Representative

Net2phone
08.2024 - 01.2025

Babysitter

Private Home
01.2023 - 06.2025

High School Diploma -

Bluefield

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Lilly Holo