Lilly Adam
Petersburg,On
Summary
A highly motivated professional with strong stakeholder relations, time management, and analytical skills. Demonstrated expertise in supervising a team of 20+ school settlement workers and specialty group facilitators, coordinating with community organizations and school boards, and performing administrative tasks. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) for data analysis and reporting. Experienced in utilizing multiple social work theories to address client needs effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure Social workers supervisor position. Ready to help team achieve agency goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Supervisor
Settlement and Educational Partnerships in Waterloo Region (SEPWR) program
01.2023 - Current
- Supervised a team of 20+ school settlement workers and specialty group facilitators, ensuring effective service delivery
- Coordinated with various community and grassroots organizations to enhance program effectiveness
- Managed administrative tasks, including client file maintenance and statistical reporting
- Recruited, hired, and onboarded staff to meet program needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
SEPWR - School Settlement Worker
YMCA of Three Rivers
08.2018 - 01.2023
- Assisted newcomers with settlement plans, including school registrations and needs assessments
- Provided supportive services such as housing applications, advocacy, and financial assistance linkage
- Conducted orientation sessions for newcomers and facilitated integration into the school community
- Ensured compliance with protocols and maintained relationships with community partners.
- Served as a liaison between clients, families, and other support services, fostering collaboration and continuity of care.
Overnight Attendant
Alcontrol, House of Friendship
08.2018 - 08.2021
- Managed residential support, including supervision, group facilitation, and conflict resolution
- Provided case management for residents
- Contributed to discharge planning and emotional support for residents in recovery.
- Utilized strong organizational skills to manage multiple client needs simultaneously while maintaining high-quality service standards throughout each interaction.
- Contributed to a positive team atmosphere among co-workers by communicating effectively and offering support when needed.
- Supported clients experiencing emotional distress or behavioral challenges with empathy and understanding, de-escalating situations as needed for optimal outcomes.
- Handled medication administration responsibly, adhering to proper protocols and avoiding errors or complications for clients.
- Collaborated with daytime staff members to ensure seamless transitions between shifts for consistent client care delivery.
- Managed emergency situations calmly and effectively, contacting appropriate personnel when necessary to maintain client safety.
- Documented accurate records of client interactions, observations, and incidents for management review.
- Enhanced overall facility security by monitoring surveillance systems regularly during overnight shifts.
Direct Support Worker
Cobble Creek Residence
07.2018 - 09.2019
- Supported youth with FASD and Autism spectrum disorders, fostering therapeutic relationships
- Collaborated with team members to provide consistent care and crisis intervention
- Promoted lifelong skills development in a non-judgmental, client-centered approach.
- Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Developed strong relationships with clients and their families, fostering a supportive environment for success.
Education
Master of Social Work - Social Work
Wilfrid Laurier University
Kitchener, ON07.2022
Bachelor of Social Work (Honours) - Social Work
Wilfrid Laurier University
Brantford04.2020
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Active Listening
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
Languages
English
Full Professional
Timeline
Supervisor
Settlement and Educational Partnerships in Waterloo Region (SEPWR) program
01.2023 - Current
SEPWR - School Settlement Worker
YMCA of Three Rivers
08.2018 - 01.2023
Overnight Attendant
Alcontrol, House of Friendship
08.2018 - 08.2021
Direct Support Worker
Cobble Creek Residence
07.2018 - 09.2019
Master of Social Work - Social Work
Wilfrid Laurier University
Bachelor of Social Work (Honours) - Social Work
Wilfrid Laurier University
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