Lillith Froland
Calgary,AB
Summary
Dynamic hospitality professional recognized for exceptional productivity and efficient task execution. Specialized in customer service, order accuracy, and time management. Proven ability to enhance communication and teamwork, delivering outstanding dining experiences. Seeking to apply expertise to contribute effectively to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Premium Server
CSEC
Calgary, Canada
01.2023 - Current
- Delivered exceptional customer service by anticipating needs and responding promptly to requests.
- Maintained a calm demeanor while prioritizing multiple tasks in a high-volume restaurant setting.
- Greeted customers, answered inquiries, and recommended specials to boost profit margins.
- Ensured courteous and efficient service for each guest to enhance overall experience.
- Assisted in training new staff members to promote knowledge sharing and performance excellence.
- Utilized problem-solving skills to resolve complex technical issues swiftly.
- Interacted with customers in a friendly, professional manner to build rapport and loyalty.
Hostess/Food Runner
Mill St. Brewpub
Calgary, AB
10.2019 - 03.2025
- Tracked inventory of tableware, linens, and condiments, ensuring adequate supply levels at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Escorted guests to the seating area, furnished menus and highlighted daily specials.
- Accurately recorded customer information into thereservation system.
- Answered telephone to provide dining information and take reservations.
Supervisor/Server/Bartender
Kumama Canteen & Bistro
Jasper, Canada
05.2022 - 09.2022
- Trained new employees on company policies, procedures, and work ethics.
- Supervised staff activities to ensure compliance with established standards.
- Delegated tasks based on individual strengths to optimize team performance.
- Collaborated with upper management to develop strategies for improving operational efficiency.
- Coordinated with other departments to enhance services provided by the department.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Bachelor of Education -
University of Calgary
Calgary05.2026
Bachelor of Fine Arts - Visual Studies
University of Calgary
Calgary05.2024
Skills
- Active listening
- Critical thinking
- Decision-making
- Information documentation
- Multitasking
- Relationship building
- Interpersonal communication
- Adaptability
- Flexible scheduling
- Problem-solving aptitude
Certification
Police Information Check w/Vulnerable Sector
Proserve Certification
AHS Food Safety certification
WHMIS training
References
References available upon request.
Timeline
Premium Server
CSEC
01.2023 - Current
Supervisor/Server/Bartender
Kumama Canteen & Bistro
05.2022 - 09.2022
Hostess/Food Runner
Mill St. Brewpub
10.2019 - 03.2025
Bachelor of Education -
University of Calgary
Bachelor of Fine Arts - Visual Studies
University of Calgary
Similar Profiles
Noah BeachNoah Beach
Bartender, Shift Lead, Cashier at Calgary Sports and Entertainment Corporation (CSEC)Bartender, Shift Lead, Cashier at Calgary Sports and Entertainment Corporation (CSEC)
James JohnsJames Johns
Security at Calgary Flames (CSEC)Security at Calgary Flames (CSEC)
Shannon JohnstonShannon Johnston
Professional Server at CSEC Calgary Flames, Telus Club Premium ServicesProfessional Server at CSEC Calgary Flames, Telus Club Premium Services