Lillith Froland
Calgary,Alberta
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Premium Server
Calgary Sports And Entertainment Corporation
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Supervisor/Server
Kumama Bistro And Canteen
05.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Managed inventory control, ensuring adequate stock levels for efficient service during peak hours.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Sales Associate
Michaels Craft Store
09.2020 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Hostess/Food Runner
Mill Street Brewpub
10.2019 - 03.2020
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
- Set up and decorated menu marketing boards with current specials information and drink features.
Cashier/Hostess/Food Preparation Worker
Little Caesars Pizza
06.2016 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Education
Bachelor of Arts - Visual Studies
University of Calgary
Calgary, AB12.2023
High School Diploma -
John G. Diefenbaker
Calgary, AB05.2019
Skills
- Effective Communication
- Beverage Preparation
- Safe Food Handling
- Order Accuracy
- Front-Of-House Display Creation
- Guest Relations Management
- High-Volume Dining
- Hospitality Service Expertise
- Experience in Supervision and Leadership
- Strong Work Ethic
- Fast-paced and Organized
Languages
English
Native or Bilingual
Certification
Alberta ProServe Certification
Alberta Health Services Food Safety Basics Certification
References
- JM Pelland, Boss at Mill St Brewpub, and Supervisor at Kumama Bistro: jmpelland13@gmail.com
- Atul Bir, Boss at Little Caesars Pizza: (403) 809-2940
- Terra Broatch, current Manager at CSEC, (403) 703-7787, TBroatch@calgaryflames.com
Timeline
Premium Server
Calgary Sports And Entertainment Corporation
01.2023 - Current
Supervisor/Server
Kumama Bistro And Canteen
05.2022 - 09.2022
Sales Associate
Michaels Craft Store
09.2020 - 04.2022
Hostess/Food Runner
Mill Street Brewpub
10.2019 - 03.2020
Cashier/Hostess/Food Preparation Worker
Little Caesars Pizza
06.2016 - 09.2019
Bachelor of Arts - Visual Studies
University of Calgary
High School Diploma -
John G. Diefenbaker
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