Lillian (Lilly) Wright
Lake Arrowhead
Summary
Proven achiever with extensive experience at Smith Marion & Co., CPAs, excelling in organizational excellence and customer care. Mastered spreadsheet management and fostered strong teamwork, surpassing team goals and enhancing client satisfaction. Demonstrated quick learning ability and a results-driven approach, significantly contributing to operational efficiency and positive customer experiences.
Excelling in food service and preparation with top of the line customer service skills, efficient time management skills, interpersonal relations and managerial influence. Great at following orders as well as giving them and always ready and willing to learn.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Smith Marion & Co., CPAs
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Server
Cedar Glen Inn
08.2021 - 10.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Effectively opened and closed the restaurant following all procedure and completing them in a timely manner.
Shift Manager
Dominos's Pizza
08.2019 - 07.2021
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
- Supervised ongoing daily production phases.
Education
N/A - Nursing
Biola University
La Mirada, CASkills
- Appointment Scheduling
- Scheduling
- Mail handling
- Presentation Design
- Spreadsheet Management
- Expense Reporting
- Reception oversight
- Quality Assurance
- Money handling
- Time management
- Proficiency in ASL
- Customer Care
- Organizational Excellence
- Quick Learning
- Strong Teamwork
Languages
American Sign Language
Limited Working
Timeline
Administrative Assistant
Smith Marion & Co., CPAs
07.2023 - Current
Server
Cedar Glen Inn
08.2021 - 10.2023
Shift Manager
Dominos's Pizza
08.2019 - 07.2021
N/A - Nursing
Biola University
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