Lilliana Waldren
Corona,CA
Summary
Dedicated Certified Pharmacy Technician with proven expertise at Costco, enhancing pharmacy workflow and patient satisfaction. Skilled in medication dispensing and insurance processing, I excel in problem-solving and team collaboration. Committed to maintaining confidentiality and accuracy, I consistently optimize operations to improve service quality and efficiency.
Overview
2026
2026
years of professional experience
Work History
Pharmacy Technician
Costco
2012 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
CVS Pharmacy
2001 - 2012
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CAAssociate of Arts -
Cerritos College
Norwalk, CASkills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- HIPAA
- Drug inventory control
- Labeling accuracy
- Resolving customer issues
- Customer service
- Data entry
- Cash register operations
- Insurance processing
- Certified pharmacy technician (cpht)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Costco
2012 - Current
Pharmacy Technician
CVS Pharmacy
2001 - 2012
High School Diploma -
El Rancho High School
Associate of Arts -
Cerritos College
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