Lilliana Rodriguez-Krier
Sacramento
Summary
Experienced with managing merchandise inventory and presentation to improve store performance. Uses organizational skills to ensure well-maintained and attractive product displays. Knowledge of effective teamwork and communication, contributing to productive and harmonious work environment.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchandise Associate
The Home Depot Store
10.2024 - Current
- Transferred items to floor displays and refilled storage units.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
Paint Associate
The Home Depot
02.2023 - 09.2024
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Mixed and prepared paint materials according to specifications, ensuring proper color matching
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Collaborated with team members to achieve daily sales goals through effective product knowledge and suggestive selling techniques
Hostess
Outback Steakhouse
02.2023 - 11.2023
- Greeted and seated guests promptly, ensuring a positive first impression
- Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests
- Managed guest flow efficiently during peak hours to minimize wait times
- Collaborated with servers and kitchen staff to ensure smooth communication and timely service
- Provided exceptional customer service by addressing guest inquiries and concerns in a professional manner
- Assisted in coordinating reservations and managing seating arrangements for large parties or special events
Education
Patient Care Rep
Futuro Health
OnlineHigh school diploma -
Rio Cazadero High School
Sacramento, CA05.2024
Skills
- Retail experience
- Multitasking
- Patient-focused care
- Organizational skills
- Customer service understanding
Certification
Driver's License
Timeline
Merchandise Associate
The Home Depot Store
10.2024 - Current
Paint Associate
The Home Depot
02.2023 - 09.2024
Hostess
Outback Steakhouse
02.2023 - 11.2023
Patient Care Rep
Futuro Health
High school diploma -
Rio Cazadero High School
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