Lillian Riddell
Shakespeare,Canada
Summary
Reliable server and cook, successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving customer issues, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Annies Seafood Restaurant
Virginia Robinson
04.2024 - 09.2024
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress/Supervisor
Pino's Gourmet Pizza
05.2023 - 12.2023
- Enhanced customer satisfaction by consistently providing high-quality gourmet dishes using fresh and locally sourced ingredients
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maintained orderly dining area for enjoyable guest experience
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Handled cash transactions accurately
- Opened and closed restaurant.
Seasonal Blueberry Picker
Blue Horizon Blueberry Farm
07.2022 - 09.2022
- Demonstrated diligence through accurate record-keeping of harvest yields for each day's work session
- Quality-assured picked fruits to meet company and industry standards.
Elderly Caregiver
Bob McAdam
02.2021 - 08.2022
- Enhanced quality of life by providing compassionate care and assistance with daily activities
- Assisted client in maintaining a safe and clean living environment, promoting health and wellbeing
- Provided emotional support to client, fostering positive relationships and enhancing their overall mental health.
Server
My Place Restaurant
01.2018 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma, Home School Program -
Our Lady Seat of Victory
Skills
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
Certification
- Smart serve
- WHIMIS
- First AID
- P2P
References
Available on request
Timeline
Annies Seafood Restaurant
Virginia Robinson
04.2024 - 09.2024
Waitress/Supervisor
Pino's Gourmet Pizza
05.2023 - 12.2023
Seasonal Blueberry Picker
Blue Horizon Blueberry Farm
07.2022 - 09.2022
Elderly Caregiver
Bob McAdam
02.2021 - 08.2022
Server
My Place Restaurant
01.2018 - 11.2020
High School Diploma, Home School Program -
Our Lady Seat of Victory
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