Lillian Proulx
Pembroke,Canada
Summary
Experienced with administrative tasks, serving the public and maintaining excellent customer service skills. Utilizes strong organizational skills to enhance efficiency. Track record of effective communication and multitasking to meet diverse needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Finnigan’s Roadhouse
10.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on menu offerings, service standards, and operational procedures.
Educator
Columbus House
02.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support needs.
- Supported student learning objectives through personalized and small group assistance.
- Communicated directly with parents and prospective parents to achieve success for children.
- Created fun and interactive learning experiences while serving as mentors to fellow teachers.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
Client Service Representative
Ottawa Animal Emergency Hospital
09.2021 - 05.2023
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Receive payment and record receipts for services.
- Analyze data to determine answers to questions from customers or members of the public during emergency situations.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Clerk
Bruyere Elizabeth Hospital
02.2022 - 10.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Handled client correspondence and tracked records to foster office efficiency.
Educator
Picabou Daycare
01.2020 - 10.2021
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted and mentored students in groups of up to 8 by reviewing lesson teachings.
- Enforced rules and instructions to maintain discipline.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Medical Receptionist
Le Lotus Medical Clinic
01.2020 - 09.2021
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Complete insurance or other claim forms. Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Adhered to strict guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
Waitress
Cafe De l'Ile
01.2019 - 12.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Diploma - Addictions And Community Service Worker
Willis College
Ottawa, ONHigh School Diploma -
Pontiac High School
Shawville, QC06.2018
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
Certification
- First Aid/ CPR Certified
- Smart Serve Certified
Timeline
Server
Finnigan’s Roadhouse
10.2024 - Current
Educator
Columbus House
02.2023 - Current
Clerk
Bruyere Elizabeth Hospital
02.2022 - 10.2022
Client Service Representative
Ottawa Animal Emergency Hospital
09.2021 - 05.2023
Educator
Picabou Daycare
01.2020 - 10.2021
Medical Receptionist
Le Lotus Medical Clinic
01.2020 - 09.2021
Waitress
Cafe De l'Ile
01.2019 - 12.2019
Diploma - Addictions And Community Service Worker
Willis College
High School Diploma -
Pontiac High School