Lillian Ofili
Ottawa,ON
Summary
Expert customer service and sales leader motivated to improve service satisfaction and contribute to overall company success. A skilled communicator who understands product and service solutions by emphasizing quality, speed, and process improvement. Accomplished salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting, and assisting with merchandise sales. Leading producer consistently outperforming sales targets. Sales representative with a proven track record of exceeding client retention targets via relationship development and superior product knowledge. proven to be well-versed in devising creative products, services, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
7
7
years of professional experience
Work History
Internet Associate
Dilawri Chrysler
Ottawa
01.2021 - 06.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Qualifying prospects based on their needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided regular reports on lead generation activities enabling informed decision-making on future marketing strategies.
- Set appointments with salespeople and potential customers via email and calling
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls/emails and answered questions from potential customers.
- Generated leads for the sales team by attracting potential customers
- Contact potential clients via cold calling, email or social media
- Qualify prospects based on their needs
- Schedule appointments between qualified prospects and sales team
- Maintain accurate records of all communications with potential clients
- Contact potential clients via cold calling, email or social media
- Qualify prospects based on their needs
- Schedule appointments between qualified prospects and sales team
- Maintain accurate records of all communications with potential clients
Sales Advisor
DEFEND GUARD
08.2022 - Current
- Inc, Ottawa selling TELUS Mobility and TELUS Smart Home
- Security to residential & business customers anywhere in Canada
- Implemented brand marketing and sales campaigns
- Outbound calls
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Utilized e-mail and social media to highlight products and services.
- Set up appointments and maintained organized calendar.
Rental Agent
Bona Building & Management
02.2022 - 06.2022
- Answering phone calls & emails and being the face of the building for new and current tenants
- Walked prospective tenants through the application process, creating rental agreement paperwork and filing the appropriate forms with management
- Inspected apartments for damage and repairs upon tenant move in and out
- General office duties and clerical work such as filing, photocopying, organizing etc
- Fostering a positive working relationship between all tenants and our building staff.
- Prepared and submitted reports to supervisor.
- Reviewed daily sales transactions and analyzed for errors
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
PASSENGER SERVICE AGENT
Porter Airlines and Menzies Aviation, Flair/Sunwing
08.2021 - 03.2022
- Ensure accuracy of all weight and balance requirements
- Promptly handles all customer service complaints with a focus on a positive resolution
- Completes all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation
- Assist customers with special needs and unaccompanied minors
- Able to work at heights of over 15 feet and be responsible for opening/closing aircraft doors
- Able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
- Ensure the safety and security operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies
- Attends the mandatory training imposed by the
- Company and Airlines as per job role
- Able to move/lift customer luggage with an average weight of 50 - 70 pounds
- Promotes a professional image at all times and comply with company uniform standard
- Escorted handicapped passengers from terminal to aircraft
- Oversaw ticketing, gate and ramp services
- Provided high level of customer service to each person by engaging customer and using active, listening and effective interpersonal skills
Social Media Manager/Volunteer
Project AGAPE
04.2021 - 08.2021
- Use analytics tools to gauge the success of posts and campaigns
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media practices and technologies
- Use social media marketing tools
- Rebrand social media to show the values of
- Provide constructive feedback
- Collaborate with other teams, like events and community outreach to ensure brand
- Consistency
- To act according to the aims and objectives of the organization and that enhances the
- Work of the organization
- Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
RETAIL SALES ASSOCIATE
Suzy Shier
03.2021 - 08.2021
- Gave honest critiques
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered exceptional customer-service-oriented attitude
- Offered excellent communication skills
- Kept store cleaned
- Restocked clothing
- Cashier
- Logged reports, expenses, receipts and sales documents into adigital database
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Drove sales by successfully employing upselling and cross-selling strategies.
- Answered questions about current promotions and resolved issues according to store policies.
RECEPTIONIST
On The Ball Paediatrics
08.2020 - 01.2021
- Provided clerical support to company employees by copying, faxing and filing documents
- Kept the reception area clean and neat to give visitors a positive first impression
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Corresponded with clients through email, telephone or postal mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments
- Managed multiple tasks and met time-sensitive deadlines
- scheduled and confirmed appointments, communicated with clients and updated client records
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed payments and updated accounts to reflect balance changes.
Steward
WMW Culinary Personnel Services Inc
10.2017 - 04.2020
- Bringing dishes to the dishwashing machines,
- Restocked kitchen supplies and recorded kitchen inventory each [Timeframe].
- Cleaning dish area, removal of garbage, polishing of silverware, moving food hot trucks to dish out area
- Supported serving staff in delivering accurate and well-presented food orders.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
- Stepped into additional roles during busy times to boost coverage of important stations
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes
- Followed hotel procedures for key control, lifting heavy objects and using chemicals
RETAIL SALES ASSOCIATE
Clore Beauty Supply Store
06.2019 - 03.2020
- Helped customers by answering questions and locating merchandise.
- As a junior beauty advisor, this position is to assist customers in finding products that best suit their needs
- Using my skills/knowledge to advise and suggest products, techniques, and rules in maintaining skincare, hair extensions, natural hair care, makeup, and cosmetics
- Junior beauty advisor makes sure they present themselves in a professional manner
- Make sure that customers are satisfied with their wants and needs
- Logged reports, expenses, receipts and sales documents into digital database
- Used POS system to process sales, returns, online orders and gift card activations
- Issued receipts and processed refunds, credits or exchanges
- Informed customers of current store promotions to encourage additional sales purchases
- Checked pricing, scanned items, applied discounts and printed receipts to ring up
Education
Bachelor of Arts - Criminology And Criminal Justice - Law
Carleton University
2022
High School Diploma -
St Peter Catholic High School
2018
Skills
- Ul>
- Customer service
- P>Upselling strategies
- P>Sales closing
- P>Product and service knowledge
- P>Inside and outside sales
- P>Report generation
- P>Credit card transactions/application/produccesing
- P>MS Office
- P>De-escalation techniques
Languages
English
Full Professional
Timeline
Sales Advisor
DEFEND GUARD
08.2022 - Current
Rental Agent
Bona Building & Management
02.2022 - 06.2022
PASSENGER SERVICE AGENT
Porter Airlines and Menzies Aviation, Flair/Sunwing
08.2021 - 03.2022
Social Media Manager/Volunteer
Project AGAPE
04.2021 - 08.2021
RETAIL SALES ASSOCIATE
Suzy Shier
03.2021 - 08.2021
Internet Associate
Dilawri Chrysler
01.2021 - 06.2024
RECEPTIONIST
On The Ball Paediatrics
08.2020 - 01.2021
RETAIL SALES ASSOCIATE
Clore Beauty Supply Store
06.2019 - 03.2020
Steward
WMW Culinary Personnel Services Inc
10.2017 - 04.2020
Bachelor of Arts - Criminology And Criminal Justice - Law
Carleton University
High School Diploma -
St Peter Catholic High School