Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Ofili

Ottawa,ON

Summary

An enthusiastic sales representative with a track record of successfully finding prospects and turning leads into clients. Superior at understanding client service, sales closing rates, and communication abilities. Recognized for achieving and surpassing sales, revenue, and profit targets with ingenuity and inventiveness.

Overview

6
6
years of professional experience

Work History

Sales Advisor

DEFEND GUARD
08.2022 - Current
  • Implemented brand marketing and sales campaigns
  • Outbound calls
  • Explained product prices and packages, answered questions and addressed concerns of customers
  • Utilized e-mail and social media to highlight products and services.
  • Set up appointments and maintained organized calendar.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and maintained existing client relationships and developed new client relationships.
  • Reports were prepared and filed to keep management up to date on sales activity and progress.

Rental Agent

Bona Building & Management
02.2022 - 06.2022
  • Answering phone calls & emails and being the face of the building for new and current tenants
  • Walked prospective tenants through the application process, creating rental agreement paperwork and filing the appropriate forms with management
  • Inspected apartments for damage and repairs upon tenant move in and out
  • General office duties and clerical work such as filing, photocopying, organizing etc
  • Fostering a positive working relationship between all tenants and our building staff.
  • Prepared and submitted reports to supervisor.
  • Reviewed daily sales transactions and analyzed for errors
  • Kept updated on property listings to provide prospective tenants with most current information on available properties.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and examined lease agreements to specify rental terms and conditions and protect the interests of both owners and tenants.
  • Managed requests for maintenance and repairs to keep the homes in excellent shape and ensure renter satisfaction.
  • Implemented sales and marketing plans to increase the company's revenue.

PASSENGER SERVICE AGENT

Porter Airlines and Menzies Aviation, Flair/Sunwing
08.2021 - 03.2022
  • Ensure accuracy of all weight and balance requirements
  • Promptly handles all customer service complaints with a focus on a positive resolution
  • Completes all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation
  • Assist customers with special needs and unaccompanied minors
  • Able to work at heights of over 15 feet and be responsible for opening/closing aircraft doors
  • Able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
  • Ensure the safety and security operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
  • Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies
  • Attends the mandatory training imposed by the
  • Company and Airlines as per job role
  • Able to move/lift customer luggage with an average weight of 50 - 70 pounds
  • Promotes a professional image at all times and comply with company uniform standard
  • Escorted handicapped passengers from terminal to aircraft
  • Oversaw ticketing, gate and ramp services
  • Provided high level of customer service to each person by engaging customer and using active, listening and effective interpersonal skills

Social Media Manager/Volunteer

Project AGAPE
04.2021 - 08.2021
  • Use analytics tools to gauge the success of posts and campaigns
  • Manage and oversee social media content
  • Measure the success of every social media campaign
  • Stay up to date with the latest social media practices and technologies
  • Provide constructive feedback
  • Collaborate with other teams, like events and community outreach to ensure brand
  • Consistency
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media.

RETAIL SALES ASSOCIATE

Suzy Shier
03.2021 - 08.2021
  • Gave honest critiques
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Offered exceptional customer-service-oriented attitude
  • Offered excellent communication skills
  • Kept store cleaned
  • Restocked clothing
  • Cashier
  • Logged reports, expenses, receipts and sales documents into a digital database
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Answered questions about current promotions and resolved issues according to store policies.

RECEPTIONIST

On The Ball Paediatrics
08.2020 - 01.2021
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Kept the reception area clean and neat to give visitors a positive first impression
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Corresponded with clients through email, telephone or postal mail
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Resolved customer problems and complaints
  • Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Managed multiple tasks and met time-sensitive deadlines
  • scheduled and confirmed appointments, communicated with clients and updated client records
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Steward

WMW Culinary Personnel Services Inc
10.2017 - 04.2020
  • Bringing dishes to the dishwashing machines,
  • Restocked kitchen supplies and recorded kitchen inventory each [Timeframe].
  • Cleaning dish area, removal of garbage, polishing of silverware, moving food hot trucks to dish out area
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
  • Stepped into additional roles during busy times to boost coverage of important stations
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes
  • Followed hotel procedures for key control, lifting heavy objects and using chemicals

RETAIL SALES ASSOCIATE

Clore Beauty Supply Store
06.2019 - 03.2020
  • Helped customers by answering questions and locating merchandise.
  • As a junior beauty advisor, this position is to assist customers in finding products that best suit their needs
  • Using my skills/knowledge to advise and suggest products, techniques, and rules in maintaining skincare, hair extensions, natural hair care, makeup, and cosmetics
  • Junior beauty advisor makes sure they present themselves in a professional manner
  • Make sure that customers are satisfied with their wants and needs
  • Logged reports, expenses, receipts and sales documents into digital database
  • Used POS system to process sales, returns, online orders and gift card activations
  • Issued receipts and processed refunds, credits or exchanges
  • Informed customers of current store promotions to encourage additional sales purchases
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up

Education

Bachelor of Arts - Criminology And Criminal Justice - Law

Carleton University
125 Colonel By Dr, Ottawa, ON K1S 5B6
06-2022

High School Diploma -

St Peter Catholic High School

Skills

  • Customer service
  • Upselling strategies
  • Sales closing
  • Product and service knowledge
  • Inside and outside sales
  • Lead generation
  • Credit card transactions, applications, and production
  • Microsoft Office
  • De-escalation techniques
  • Client service
  • Organization
  • Sales professional
  • B2B Sales

Timeline

Sales Advisor

DEFEND GUARD
08.2022 - Current

Rental Agent

Bona Building & Management
02.2022 - 06.2022

PASSENGER SERVICE AGENT

Porter Airlines and Menzies Aviation, Flair/Sunwing
08.2021 - 03.2022

Social Media Manager/Volunteer

Project AGAPE
04.2021 - 08.2021

RETAIL SALES ASSOCIATE

Suzy Shier
03.2021 - 08.2021

RECEPTIONIST

On The Ball Paediatrics
08.2020 - 01.2021

RETAIL SALES ASSOCIATE

Clore Beauty Supply Store
06.2019 - 03.2020

Steward

WMW Culinary Personnel Services Inc
10.2017 - 04.2020

Bachelor of Arts - Criminology And Criminal Justice - Law

Carleton University

High School Diploma -

St Peter Catholic High School

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Lillian Ofili