Lillian Maxime
Enderby,BC
Summary
Dynamic customer service professional with a proven track record at Bi Mart Corp., excelling in customer satisfaction and loyalty. Skilled in multitasking and organization, I consistently exceeded service goals while maintaining a welcoming environment. My attention to detail and ability to handle high-pressure situations ensure exceptional guest experiences.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Bi Mart Corp.
11.2019 - 04.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Merchandise Stock Associate
Ross Dress for Less
09.2017 - 10.2019
- Improved merchandise presentation by consistently organizing and restocking shelves.
- Handled multiple priorities effectively while working under tight deadlines.
- Contributed to increased store sales by maintaining visually appealing product displays.
- Ensuring security and price tags are adhered to all merchandise and efficiently display merchandise on the sales floor
- Provided exceptional customer service, assisting in product location.
Deli Clerk
Safeway Inc.
08.2015 - 09.2017
- Creating sandwiches and deli products according to daily requirements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies.
- Maintained a safe working environment by adhering to food safety guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Time management
- Multitasking and organization
- Attention to detail
- Phone etiquette
Timeline
Customer Service Cashier
Bi Mart Corp.
11.2019 - 04.2025
Merchandise Stock Associate
Ross Dress for Less
09.2017 - 10.2019
Deli Clerk
Safeway Inc.
08.2015 - 09.2017
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