Summary
Overview
Work History
Education
Skills
References
Activities
Affiliations
Timeline
Generic

Lillian Healey

Holyrood,Canada

Summary

Experienced Office Administrator specializing in document management and appointment scheduling at Holyrood Medical Clinic. Notable accomplishments include improved operational workflows and efficient office procedures. Skilled in billing and insurance processing, facilitating timely payments and maintaining excellent customer relations. Strong multitasking abilities support effective management of visitor greetings and staff requests, enhancing overall office atmosphere.

Overview

30
30
years of professional experience

Work History

Office Administrator

Dr. Maggie Trivedi
Holyrood, Newfoundland and Labrador
11.2022 - Current
  • Managed daily office operations to ensure efficient workflow for medical practice.
  • Coordinated patient appointments, optimizing scheduling and enhancing service delivery.
  • Processed billing and insurance claims to secure timely payments for services.
  • Utilized electronic health record systems to effectively manage patient information.
  • Developed office procedures that improved administrative efficiency in healthcare environment.
  • Maintained organized filing systems, including electronic databases and physical records.
  • Performed clerical duties such as photocopying, faxing, and scanning documents.
  • Greeted visitors warmly and directed them to appropriate personnel.

Project Administrator/Document Control

Rothlochston
11.2020 - 01.2022
  • Contacted prospective candidates for employment on the IOC Rebuild through initial phone contact and subsequent email.
  • Created/Edited spreadsheet for prospective employees.
  • Confirmed trade, safety tickets, eye prescriptions, etc.
  • Scheduled pre-employment medicals appointments and changes as well as received, filed (in folder) and logged the results on the appropriate spreadsheet.
  • Confirmed pass/fail of medicals.
  • Set up employee on the IOC training website 'Cognibox'.
  • Purchased any online courses that each employee may have needed.
  • Updated all logs.
  • Confirmed both PAL, ECMM, and Surehire invoices for accuracy against my list of confirmed hires.
  • Went on to D/C duties, such as: Sent Daily Reports, Documents for Approval, RFI’s, and ECN’s to Vale using Oracle/Aconex system.
  • Controlled drawings both internally and externally.
  • Sent documents for approval on transmittals.
  • Submitted VDS.
  • Renamed Documents, as well as compiled, scanned and edited Turnover binders.
  • Received documents, controlled incoming documents and forwards them to the appropriate departments and people using email.
  • Updated all spreadsheets, transmittals, and distribution lists.
  • Created Letters and official documents.

Site Document Control Lead / Turnover Coordinator

DFB Driver
08.2014 - 11.2017
  • Company Overview: Long Harbour
  • Worked directly under the QC Manager and staff scanning, copying and all quality related documentation.
  • Organized & audited necessary technical documentation for multidiscipline design, construction, quality and commission teams in an EPCC/EPCM environment.
  • Extensive experience throughout all phases of major construction projects from front end engineering and design into execution, quality assurance, turnover and commissioning.
  • Ability to read & comprehend Process and Instrument Diagrams, system scoping mark-ups and associated commissioning and start-up process flow diagrams.
  • Tracked and coordinated QC processes through means of matrix’s and compiled all required documents for walk down packages and system turnover.
  • Requested, approved, filed and monitored all related drawings and subsequent revisions.
  • Key figure in technical document and turnover presentations to major clients, partners, government officials as well as senior management.
  • A keen understanding and a proven proficiency to maintain security of sensitive documentation.
  • Proficient with project scheduling and reporting software & knowledge of client requirements.
  • Successful experience building, training and mentoring technical document control and turnover teams.
  • Created, edited, and processed RFI’s, FCN’s, DCN’s, FCR’s, P&ID’s, ISO’s, ITP’s and Field Sketch’s, etc.
  • Compiled complete QC document packages for customers at the end of each project.
  • Performed all data entry and file maintenance using MS Office software and client software.
  • Attended project meetings.
  • Handled data entry for procurement purposes.
  • Created a matrix to track shipments from client and vendors cross-referencing shipments against with load and OS&D slips.
  • Long Harbour

Site Document Control Coordinator

Fluor Constructors
02.2011 - 07.2014
  • Thorough understanding of major engineering companies document numbering systems, procedures and processes – Fluor, Worley Parsons, Vale, Hatch, etc.
  • Ability to read & comprehend Process and Instrument Diagrams, system scoping mark-ups and associated commissioning and start-up process flow diagrams.
  • Processed and distributed incoming electronic email as well as coordinated the outgaining flow of information to other departments in a timely manner.
  • Populated, issued and maintained the accurate data entry of reports, vendor, engineering and structural steel documents into ProArc and POL.
  • Edited and processed RFI’s, FCN’s, DCN’s, FCR’s, P&ID’s, ISO’s and Field Sketch’s for entry into ProArc and POL.
  • Formally distribute new and revised controlled drawings/documents on consolidated transmittals.
  • Issued manual Transmittals (Non-technical documents).
  • Completed all drawing requests from site vendors; Ensured that information was received, issued and distributed in an efficient and timely manner.
  • Correlated and produced Weekly & Monthly Reports.
  • Scanned, enlarged and proof-read engineered drawings.

Site Office Manager/ Documentation Coordinator

Tiger Calcium Services
09.2008 - 01.2011
  • Maintained records of employee attendance, leave and overtime to calculate pay and benefit entitlements.
  • Prepared and verified statements of earnings for employees, indicating gross and net salaries and deductions such as: taxes, union dues, garnishments and insurance and pension plans.
  • Arranged employee payments by cheque or electronic transfer.
  • Edited and processed forms and documentation for the administration of benefits such as pension plans, leaves, share savings, employment and medical insurance as well as documentation for governmental agencies.
  • Composed T4 statements and other documents.
  • Provided information to employees on payroll matters, benefit plans and hiring packages.
  • Compiled, calculated and reconciled statistical reports, statements, and summaries related to pay, benefits accounts, bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems; Prepared and balance period-end reports and reconcile issued payrolls to bank statements.
  • Coded, totaled, batched, entered, verified and reconciled transactions such as accounts payable and receivable, payroll, purchase orders, cheque’s, invoices, cheque requisitions, Credit Card Statements and bank statement.
  • Gathered budget data and documents based on estimated revenues and expenses and previous budgets.
  • Communicated with clients & employees to resolve inquiries in a timely and efficient manner.
  • Scheduled turnaround’s & flight arrangements.

AP/AR Clerk

Tom Woodfords LTD.
03.2003 - 11.2009
  • Started as AP/AR Clerk and was promoted to Warranty Clerk and then to Service Manager.
  • Handled all vehicle warranties and issues.
  • Assisted customers with all car related inquiries.
  • Facilitated vendors with deliveries and payments.
  • Helped mechanics work within allotted time on vehicles, track their technical training and their payroll.
  • Calculated, prepared and issued documents related to accounts using computerized and manual systems, i.e. code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheque’s, invoices, cheque requisitions, Credit Card Statements and bank statements.
  • Compiled budget data and documents based on estimated revenues and expenses and previous budgets.
  • Responded to customer inquiries, maintained good customer relations and helped resolve problems.
  • Updated records of employee attendance, leave and overtime to calculate pay and benefit entitlements.

Town Clerk / Office Manager

Town of Avondale
04.1995 - 02.2003
  • Maintained records of employee attendance, leave and overtime to calculate pay and benefit entitlements.
  • Compiled all information for Budgetary analysis.
  • Received/handled both incoming and outgoing payments.
  • Calculated, prepared and issued documents related to accounts using computerized and manual systems, i.e. code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheque’s, invoices, cheque requisitions, Credit Card Statements and bank statements.
  • Liaison with all different department heads from government and the public.
  • Approved the ordering of office supplies.
  • Maintained utmost discretion when dealing with sensitive topics.
  • Managed travel and expense reports for department team members.
  • Recorded, transcribed and distributed minutes of meetings.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Generated all Reports.
  • Communicated regularly with employees, suppliers, contractors, government, etc.
  • Arranged and filed all documentation.
  • Coordinated communications, tracked and followed up on requests, and identified those of importance which require immediate attention.
  • Performed a variety of accounting activities, such as preparing 10-20 check requests, expense reports, purchase orders and invoices.
  • Ability to deal with the public, councilors and government.
  • Compiled and formatted information for agenda’s the meetings of Council.
  • Issued Permits as per government regulations and town bylaw.
  • Prepared Correspondence, reports, presentations.

Education

Information Management -

College of The North Atlantic
St. John's, NL
06.2020

Comprehensive Arts & Sciences - Mathematics 1100

College of The North Atlantic
St. John's, NL
06.2004

IT & SOFTWARE cOURSES -

CDI College
Edmonton, AB
01.2004

Micro-Computer Business Specialist - Business Administration

CompuCollege School of Business
St. John's, NL
05.1991

Skills

  • Attention to detail
  • Document management
  • Technical document control
  • Records management
  • Turnover
  • Commissioning
  • Completions
  • Microsoft Office Suite Programs
  • Outlook
  • Web suite
  • Computer Programs: Pro Arc, POL, HMSWEB, Ipas, Filezilla,Visio, Bentley, Bluebeam, ABIO, Share Point, Lotus Notes, Bedford Accounting/ACC-PAC, Simply Accounting, etc
  • Written Communication
  • Organizational & Time Management skills
  • Database Development
  • Oil & Gas industry
  • Construction Industry
  • Independent work
  • Team player
  • Electronic health records
  • Billing and insurance processing
  • Appointment scheduling
  • Office procedure development
  • Customer relationship management
  • Data entry accuracy
  • Project coordination
  • Regulatory compliance
  • Effective communication
  • Problem solving

References

Available upon request

Activities

  • I like to help people, I ended up going back to school to help my nephew through high school.
  • I work with animals in both training and rescue.
  • I also like advancing my knowledge as you will notice I just finished my Information Management Course.

Affiliations

  • I completed the GED because I had a nephew who needed help in high school and I realized that what and the way that they were being taught was a problem, so I decided to do high school all over again. I completed 26 credits in a little under 3 months with a 3.7 GPA.

Timeline

Office Administrator

Dr. Maggie Trivedi
11.2022 - Current

Project Administrator/Document Control

Rothlochston
11.2020 - 01.2022

Site Document Control Lead / Turnover Coordinator

DFB Driver
08.2014 - 11.2017

Site Document Control Coordinator

Fluor Constructors
02.2011 - 07.2014

Site Office Manager/ Documentation Coordinator

Tiger Calcium Services
09.2008 - 01.2011

AP/AR Clerk

Tom Woodfords LTD.
03.2003 - 11.2009

Town Clerk / Office Manager

Town of Avondale
04.1995 - 02.2003

Information Management -

College of The North Atlantic

Comprehensive Arts & Sciences - Mathematics 1100

College of The North Atlantic

IT & SOFTWARE cOURSES -

CDI College

Micro-Computer Business Specialist - Business Administration

CompuCollege School of Business

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Lillian Healey