Lillian Garbutt
Nepean,ON
Summary
Proactive professional experienced in delivering quality care under high-pressure conditions. Wide range of knowledge in emergency medicine and first response complemented by strong team communication skills. Demonstrated commitment and compassion while executing tasks efficiently to improve outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The WORKS
Ottawa, Ontario
06.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Delivered meals promptly and efficiently to tables.
- Maintained cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food preparation.
- Assisted in training new servers on restaurant procedures.
- Provided exceptional service to high volume of daily customers.
Server
Rockcliffe
Moorefalls , ON
06.2022 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Haliburton Highland Secondary School
Haliburton, ON06.2022
Pre Service Firefighter Education And Training - Public Safety
Algonquin College
Ottawa, ON06-2024
Paramedic Program - Public Safety
Algonquin College
OttawaSkills
- High-volume dining management
- Customer service excellence
- Staff collaboration and teamwork
- Time management skills
- Effective communication strategies
- Team building initiatives
- Problem-solving abilities
- Point of sale operations
- Food and beverage service expertise
- Knowledge of dietary restrictions
- Responsible beverage service practices
- Quality control measures
- Strong work ethic
- Multitasking and organizational skills
Certification
- Smart serve certified
- CPR and first aid certified
- First responder certification
- BLS certification
- Chainsaw license
- Naloxone training certification
Accomplishments
- Deans list 2022-2023 Algonquin College
- Deans list 2024-2025 Algonquin College
Volunteer work
- Ski patroller 2022- current
- Mentor for the Paramedic Program
- Volunteer coordinator for the Paramedic Program
- Taking firefighting students vitals while they did training drills (2023,2024,2025)
- Paramedic program volunteer for multiple school events
Timeline
Server
The WORKS
06.2023 - Current
Server
Rockcliffe
06.2022 - 09.2022
High School Diploma -
Haliburton Highland Secondary School
Pre Service Firefighter Education And Training - Public Safety
Algonquin College
Paramedic Program - Public Safety
Algonquin College