Lillian Chukwu
Toronto,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales, Customer Service Representative
Ciscon Services
01.2015 - 01.2019
- Handled high telephone customer inquiries and complaints daily with excellent outcomes
- Maintained a knowledge base of evolving product offerings
- Identified Customer value by contacting customers to ensure order accuracy or to inquire about product substitutions
- Shop for customers by accurately filling their orders with quality products
- Scan products and process customer transactions accurately using debit, credit, cash and gift cards.
Education
High School Diploma -
A+ Academy of Advancement
06.2023
Skills
- Customer satisfaction
- Strong written and verbal communication ability
- MS Office (Word, PowerPoint, Excel and Access), Social media
- Flexible to learn new skills and work independently in a fast-paced environment
- Ability to multi-task, courteous, resourceful
- Possess problem solving abilities, team player in a diverse and inclusive environment
- Possess a 'customer-first' approach to ensure exceptional customer satisfaction
Educationtrainings
- Grade 12, Toronto District School Board
- Customer Service & Call Centre Certificate No Expiry
- Communications & Presentations Courses, Toronto District School Board No Expiry
- Fire Extinguisher Education & Awareness Program (FEEAP), No Expiry FEEAP Certificate of Completion
- OSG Certificate, No Expiry, AODA Accessibility for Ontarians with Disabilities Act
- Ministry of Labour, Training & Skills Development, No Expiry, Worker Health & Safety Awareness
- Canadian Red Cross, 07/2025, Certified in Standard First Aid and CPR/AED (HCP), 101480887
- Canadian Centre For Occupational Health and Safety, Canada, No Expiry, Workplace Hazardous Materials Information System WHMIS 2015 For Workers
Volunteerhistory
Women’s College Hospital (WCH) 2019 - 2022
Volunteer: Information Desk, Administrative
Human Resources Department
Gynecology Department
Responsibilities:
· Data entry, organizing files, administrative duties including infection control database
· Maintain up-to-date knowledge of the WCH departments, locations
· Use electronic kiosk for patient check-in efficiency
· Telephone: call patients for appointment reminders
· Computer use for expressed interest in seeking information in support of patients and visitors
· Maintain patient, staff, and volunteer confidentiality
· Greet all who approach the desk with optimum customer service
· Escort ambulatory patients to their appointments upon request
· Help with patient flow by supporting the clinical aide
· Notify Clinical Aide when an exam room is ready for cleaning and turnover
· Room patients in prepared exam rooms
· Act as a liaison between healthcare providers
· Ensure attention to detail by using two identifiers (first and last name as well as date of birth) to ensure the right patient.
· Request follow-up patients change from the waist down and cover themselves with the sheet provided
Languages
English
Native or Bilingual
Certification
Grade 12
Toronto District School Board
Customer Service & Call Centre Certificate
No Expiry
Communications & Presentations Courses
Fire Extinguisher Education & Awareness Program (FEEAP)
No Expiry
FEEAP Certificate of Completion
OSG Certificate
No Expiry
AODA Accessibility for Ontarians with Disabilities Act
Ministry of Labour, Training & Skills Development
No Expiry
Worker Health & Safety Awareness
Canadian Red Cross 07/2025
Certified in Standard First Aid and CPR/AED (HCP)
Certificate Number: 101480887
Canadian Centre For Occupational Health and Safety, Canada
No Expiry
Workplace Hazardous Materials Information System WHMIS 2015 For Workers
Timeline
Sales, Customer Service Representative
Ciscon Services
01.2015 - 01.2019
High School Diploma -
A+ Academy of Advancement
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