Lillian Anderson
Sacramento
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Marshall Medical Hospital
04.2023 - Current
- Complete medication reconciliations for all Emergency Department admissions, high acuity score surgery patients, psychiatric patients & per medical staff request.
- Communicating with Patients, Patient families, Dr's Offices, Pharmacies, all potential sources for mining information to complete best possible medication history
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Deliver and fill automated dispensing cabinets with medications for nursing units including surgical rooms
- Responding to STAT medication requests
- Packaging medications for unit doses
- Preparing both sterile and non sterile compounding medications
- Pulling medications for pending orders
- Answered incoming phone calls and addressed questions from nursing staff, Doctors and other healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocking medications and ensuring proper storage and expiration dates
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Herritage Oaks Psychiatric Hospital
07.2022 - 06.2023
- Filling automated dispensing cabinets with medications for nursing units
- Completed Medication Reconciliations for new admissions
- Packaging medications for unit dosing
- Maintaining ECT Department inventory and code trays
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Stocked, labeled, and inventoried medication to keep accurate records.
Lead Pharmacy Technician
CVS Pharmacy
07.2020 - 07.2022
- Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
- Set up and modified patient profiles in Epic to include current information such as medications and insurance details.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Coordinated verification and filling of more than 1200 daily prescriptions in high-volume Retail pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Developed and implemented improvements to pharmacy organization system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
PTCB License - Pharmacy
US Career Institute
03-2020
Skills
- Certified pharmacy technician (cpht)
- BPMH Certified
- Confidentiality and HIPAA
- Medication documentation
- Problem-solving skills
- Team collaboration
- Staff leadership
- Employee training
- Workflow optimization
- Pharmacy ethics
- Drug inventory control
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
- Medication History-Taking Certificate, ASHP
Timeline
Pharmacy Technician
Marshall Medical Hospital
04.2023 - Current
Pharmacy Technician
Herritage Oaks Psychiatric Hospital
07.2022 - 06.2023
Lead Pharmacy Technician
CVS Pharmacy
07.2020 - 07.2022
PTCB License - Pharmacy
US Career Institute
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