Lilli Torkan
Camarillo
Summary
Personable pharmacy professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians. Excited to continue growing in the customer service/health setting.
Overview
2
2
years of professional experience
Work History
Pharmacy Clerk/Cashier
CVS Pharmacy
05.2025 - Current
- Managed inventory levels through regular stock assessments, minimizing shortages and improving availability.
- Operated pharmacy software to enter prescriptions, track medication refills, and maintain patient records accurately.
- Supported pharmacists by preparing medications for dispensing, contributing to streamlined workflow and efficiency.
- Participated in training new clerks on operational procedures and customer service standards effectively.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Maintained knowledge on insurance billing and icd-10 coding.
Learning Tutor
Think Together
02.2025 - 04.2025
- Facilitated engaging activities to promote social skills and teamwork among students.
- Implemented daily lesson plans aligned with educational goals and student needs.
- Monitored student behavior, ensuring a safe and positive learning environment.
- Collaborated with parents and guardians to provide progress updates and address concerns.
- Assisted in training new staff members on program protocols and procedures.
- Maintained accurate records of student attendance and participation in program activities.
- Organized special events and field trips to enhance student experiences outside the classroom.
Beauty Advisor
Ulta Beauty
08.2024 - 01.2025
- Provided personalized beauty consultations and product recommendations to enhance customer satisfaction.
- Demonstrated proficiency in skin care and makeup application techniques to educate clients effectively.
- Maintained knowledge of current beauty trends and products to ensure informed customer interactions.
- Assisted in visual merchandising to create appealing store displays that attract customers.
- Processed transactions accurately while managing cash register operations efficiently.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
B.A. - Psychology
California Baptist University
Riverside, CA07-2027
A.A. - Psychology
Riverside City College
Riverside, CA06-2025
Skills
- Data entry proficiency
- Records updating
- Order fulfillment
- Insurance billing
- Cash handling accuracy
- Processing payments
- FDA and HIPAA compliance
- Customer service
- Customer care standards
- Cash register operations
Timeline
Pharmacy Clerk/Cashier
CVS Pharmacy
05.2025 - Current
Learning Tutor
Think Together
02.2025 - 04.2025
Beauty Advisor
Ulta Beauty
08.2024 - 01.2025
B.A. - Psychology
California Baptist University
A.A. - Psychology
Riverside City College