Lilli Nunheisser
Steinbach,MB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Phone Operator
Steinbach Credit Union
06.2014 - 08.2014
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered lots of calls per day and directed to appropriate departments and personnel.
Main Office Assistant
VS Solutions Inc
03.2011 - 04.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments, law offices and financial institutions to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted with onboarding of new employees.
- Trained new employees.
Education
Business Administration
Winnipeg Technical College
Winnipeg, MB05.2010
Skills
- Email Management
- Microsoft Excel
- Managing Phone Systems
- Keyboarding
- Understanding Customer Needs
- Inbound Customer Calls
- Train Employees
Timeline
Phone Operator
Steinbach Credit Union
06.2014 - 08.2014
Main Office Assistant
VS Solutions Inc
03.2011 - 04.2014
Business Administration
Winnipeg Technical College
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