Lilla Czene
London
Summary
Proven Customer Service Representative at Walmart, adept in resolving conflicts and enhancing customer loyalty. Demonstrated ability to multitask and maintain professionalism under pressure, with a keen focus on efficient problem-solving. Brings a positive attitude and a commitment to learning, coupled with expertise in customer service and inventory management.
Overview
8
8
years of professional experience
Work History
Soft Line Stocker
Costco Wholesale
10.2024 - 12.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Soft Line Stocker
Costco Wholesale
01.2023 - 03.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Customer Service Representative
Walmart
10.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cook/Cashier/Prep Cook
Canadian Warplane Heritage Museum
10.2016 - 06.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Cathedral High School
Hamilton, ON06-2006
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
- Loading and unloading
- Punctual and reliable
Languages
English
Full Professional
Hungarian
Native or Bilingual
Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- DIY and Home Improvement
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Animal Care
- Personal Development and Self-Improvement
Timeline
Soft Line Stocker
Costco Wholesale
10.2024 - 12.2024
Soft Line Stocker
Costco Wholesale
01.2023 - 03.2023
Customer Service Representative
Walmart
10.2018 - 01.2019
Cook/Cashier/Prep Cook
Canadian Warplane Heritage Museum
10.2016 - 06.2017
High School Diploma -
Cathedral High School
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