Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliia Uzun

Ottawa,ON

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Manager

Realtor Global
09.2022 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Project Manager

Mode Buro
08.2021 - 02.2022
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Sales Manager

Construction Company “KONA”
09.2019 - 08.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Housekeeper

Reef Oasis Blue Bey
05.2018 - 09.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Sales Manager

Yamamay (retail)
01.2016 - 04.2018
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Education

Master of Arts - Enterprise Economy

Odessa National Polytechnic University
Odessa,Ukraine
12.2019

Skills

  • Project Management
  • Sales and Marketing
  • Verbal and Written Communication
  • Product Management and Branding
  • Strategic Planning
  • Time Management
  • Managing Employee Relations
  • Issue and Conflict Resolution
  • Job Assignments
  • Complex Problem-Solving
  • Managing Cash Register
  • Key Performance Indicators (KPI)

Languages

English
Professional Working
Bulgarian
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Turkish
Elementary

Timeline

Manager

Realtor Global
09.2022 - 07.2023

Project Manager

Mode Buro
08.2021 - 02.2022

Sales Manager

Construction Company “KONA”
09.2019 - 08.2021

Housekeeper

Reef Oasis Blue Bey
05.2018 - 09.2018

Sales Manager

Yamamay (retail)
01.2016 - 04.2018

Master of Arts - Enterprise Economy

Odessa National Polytechnic University

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Liliia Uzun